Fast, Affordable Online Computer Help for Pasadena, Texas Small Companies
For over two decades, Progent has specialized in providing world-quality network support services to clients who have small-business budgets. Progent has built a unique service solution that features a low-overhead, tightly connected virtual office network, custom remote repair technology, a substantial team of engineers certified in a wide range of IT disciplines, a Help Desk service model that maximizes responsiveness and ensures follow-up, a worldwide group of on-line support professionals, on-site service availability for the majority of most zip codes in the United States, and a corporate ethos committed to resolving network problems in the least time and at the least cost to clients.

For larger companies, Progent offers co-sourcing and project management services to add to the technical skills of your in-house network service group. Co-sourcing can cut costs and minimize technical risks for major projects like application development, disaster recovery planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also offer the services of certified consultants to assist your business to design and implement a sensible cloud strategy.

Primary Practice Areas Supported by Progent for Business Networks in Pasadena, Texas
Progent's nationwide team of certified engineers offers support for all aspects of network systems found in businesses of any size. Practice areas served by Progent in and around Pasadena include:

Service Delivery Alternatives for Pasadena, Texas Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with cost-effective IT services for technical support, system architecture, and IT management. Progent's model for delivering computer support services is based on the Help Desk operational structure familiar to big IT groups. Progent's Help Desk Support Model ensures rapid support, comprehensive service records, dependable follow-through, and tight expense control across a range of network support delivery alternatives that include online repairs, in-person support, and high-end consulting.

  • Online Support
    Progent's Technical Response Center (TRC) provides urgent and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's certified service professionals can help clients to analyze and repair network problems without the cost or time loss of on-premises service visits. The experience of Progent's IT consultants makes it possible to resolve the majority of IT problems rapidly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-accessible registration procedure for first-time clients to address emergency network problems and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISA-certified security professionals. Learn more information concerning Progent's online computer troubleshooting expertise.

  • Onsite Support
    Progent provides on-site technical support for signed-up clients in larger cities in the United States. Progent's onsite support personnel can operate in conjunction with Progent's remote support engineers to give small companies the optimal solution: onsite support technicians when you require them as well as the on-line help of Progent's seasoned staff of network consultants, security specialists, and business software developers. The wait time for on-site support calls is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite support. Learn more details about how and why to register for Progent's in-person network service.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging problems. To learn more, visit Online Help Desk Services.

  • Shared Help Desk Services
    Progent's Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's roster of seasoned desktop support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the top PSA platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics. For more information, refer to Progent's Help Desk sharing services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable availability of world-class IT professionals who can deliver assistance with vital products and technologies including Windows Server 2022 planning and integration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero pentest platform, network security consulting, non-stop it system engineering, virtual server solutions, plus integration, customization and training for business applications including accounting, operations, management reporting, CRM, and productivity suites. Progent can help with short-term projects including site moves and massive software migrations, extended projects such as upgrading a legacy ERP platform to a modern MS Dynamics or Dynamics 365 package, database software development and DBA support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and system administration, or emergency response such as disaster recovery and malware cleanup.

  • Network Infrastructure Guidance for an At-Home Workforce
    Progent can help small and mid-size businesses to plan, set up and troubleshoot the network infrastructure to support telecommuters. Aspects of network infrastructure where Progent's consultants can deliver guidance include safe and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router integration, Wi-Fi network planning and deployment, and robust Internet connectivity. To find out about Progent's infrastructure consulting expertise for teleworkers, see network infrastructure expertise for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize organization's production servers in an environment that not only provides the highest degree of dependability and expandability but that is in addition simple for customers to transfer to a different service firm or to bring in-house if your situation calls for it. Progent's Private Cloud hosting is built around proven virtualization techniques that permit small businesses with mixed networks to benefit dramatically on the costs of hardware, infrastructure support, and network administration while getting world-class dependability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed package, can support the multi- OS and non- standardized environments typical of small businesses, and retains ownership of the software licenses in the client's possession so that migrating to a new virtual host is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide expert remote consulting services to help businesses of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that utilize on-premises IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the entire threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-premises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup environment that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Pasadena, Texas Small Businesses
Progent's size, depth of information technology skill, and familiarity with corporate network support enable small companies to avoid the pitfalls associated with over dependence on thinly staffed service organizations or individual engineers.

Teaming with Progent's Experts enables your small business to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For network support, small businesses often rely excessively on freelance consultants. Although freelance support providers have lower expenses than more substantial support organizations and can typically bill nominally lower rates, they are often unable to respond quickly to urgent problems. If a freelance engineer is occupied with different client, sick, on vacation, or in training, the absence of replacement personnel may require your company to wait for assistance during an emergency. The more your company expands, system unavailability or difficulties with critical applications get more costly. The dollars you thought you were conserving on an independent consultant can be eaten up quickly because of lost productivity. Also, when freelance engineers confront new problems, the unavailability of a large engineering group to depend on for help requires them to train with the meter running while your organization winds up footing the costs for their continuing education.

  • Have Access to Experts in Advanced Information Technology Solutions
    Many smaller support organizations or freelance engineers who concentrate on small company IT consulting are capable of delivering connect-the-dots fixes but lack the background to deal efficiently with complex IT infrastructures with a variety of platforms, many locations, Voice over IP systems, mobile workforces, integrated financial and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide enterprises and Progent's extensive staff of experts can benefit your business because enterprise networks are inherently complicated, integration problems require thorough knowledge in numerous technical areas, and achieving an acceptable level of stability, availability, and security requires industry-tested leading practices.

  • Build a Firm Foundation for Growth
    Small companies often begin with a network cobbled together on a tight budget. Lacking a solid architecture, a sequence of ad hoc repairs commonly get piled onto of a tenuous structure. As a business grows, stability and scalability issues can hinder the productivity of the organization. These environments require thorough evaluation, intelligent strategic analysis, and broad-based expertise to upgrade to a network infrastructure that can provide the reliable basis to meet current business needs and support downstream growth.

  • Team with Solution Consultants, Not Product Vendors
    Small businesses need guidance and education to work through an increasingly complex maze of IT alternatives offered for enabling business growth and enhancing efficiency. They do not need an IT consultant or service firm that attempts to sell them products. Progent avoids conflicts of interest by not selling any products. Progent offers consulting and services only. This permits Progent to align consulting services with the genuine interests of clients. Combining network consulting and product reselling can result in a situation where the proposed solution is based on a predetermined technology rather than being driven by the true requirements of a customer.

Get in Touch with Progent
If your Pasadena, Texas business wants to contact Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Assistance
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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