Pasadena Consulting Expertise for Network Service Firms

Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Pasadena
Progent's consulting services for IT service firms in Pasadena California allows your company to offer your clients Progent's consulting and Help Desk Call Center support using your company's brand as a seamless supplement to your regular network support team. These services can ease the way for you to add to your client base, fill out your service catalog, create happy customers, and increase your bottom line.

Progent's team of network infrastructure experts, PC integration and troubleshooting specialists, network admins, and cybersecurity consultants have worked as transparent extensions to the IT staffs of some of the world's biggest IT support firms. Progent's breadth and depth of expertise allows you to broaden the capabilities of your IT support practice, and Progent's transparency helps you promote and preserve your branding.

Progent is an IT consulting company with two decades of background providing remote expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network experts of any independent computer services company in the world. Progent has provided online technical support and advanced consulting to customers in every state in the country. (Refer to recommendations from Progent's clients.)

Reselling Progent's Support Services With Your Branding
Progent's consulting program for network service organizations features transparent resale to your customers of professional IT services. Progent invoices you exclusively and works under your direction to deliver your customers support services under your brand. In addition, Progent has a low-cost Off-hours Support Program for clients who need 24x7 support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing is the enabling technology behind an efficient IT Call Center. But full-featured ticketing platforms are not only expensive to license and staff, but also challenging to configure and manage. Smaller IT support companies seldom have the necessary budget or personnel. Progent's Help Desk and ticketing solution gives IT support organizations a practical way to keep their own branding while providing their clients world-class desktop support built around a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Call Center and ticketing program for IT support organizations takes advantage of Progent's investments in advanced ticketing technology, a remote desktop services staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing system. The features offered with Progent's Service Desk and ticketing services allow you to increase your support workload, the diversity of technologies your firm can handle, the number of locations you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT service firms include:

• Progent's remote desktop service staff delivers Level 1 end user assistance with 1-hour SLA to begin work during standard work hours.
• Normal service hours are 5am to 7pm PST, five days a week.
• Extended hours support is offered at extra cost.
• Optional onsite service in major metros is offered across the country at extra cost.
• You have complete control of your clients and invoicing.
• Your customers enter requests using your own branded web portal, a toll-free number, or by sending a message to your specified mailbox.
• Every client request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and updated remotely until they are closed.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for IT service organizations allows you to become a single point of contact for practically all technical guidance and troubleshooting your clients may require. You can grow your staff and core IT skills at your own pace without being forced to say no to new business owing to a lack of in-house expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent acts as a seamless supplement to your in-house support team, responding to your direction, and invoices your firm rather than your client.
• By-the-Minute Billing: Progent bills by the minute to reign in costs.
• Extensive Service Reporting: Progent uses an enterprise-class service reporting platform to ensure that all services performed are fully described. This allows your IT support organization to shift account assignments to in-house personnel once you have enough staff and relevant technical skills.

• Safely Expand Your IT Support Business: You can quickly and affordably take on more opportunities beyond your main fields of expertise and serve additional territories without exposure to the risks associated with increasing your head count too quickly.
• Re-enforce Your Name: You can solidify your positioning as a comprehensive IT service provider by offering more services to more clients under your own company name.
• Flesh Out Your Services Portfolio: Progent can provide top-tier support in a wide array of technologies and can be a reliable reservoir of skills for expanding your IT service business.
• Rapid Problem Escalation: With a large roster of high-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
• Keep Your Clients Satisfied: Satisfied clients stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek expertise from your competitors.
• Remote Technical Support Professionals: For 20 years, Progent has delivered online IT support from Call Center support to high-level consulting. Efficient online service cuts costs and produces quick results.
• Advanced Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.

Progent's Areas of Expertise for Pasadena, California Companies
Progent's veteran team of certified engineers offers Pasadena, California companies a wide range of remote consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service organizations include:

Find Out More About Progent's Consulting Support for Network Service Firms in Pasadena, California
For more information about Progent's reseller program for IT service organizations in Pasadena, California, call 1-800-993-9400 or refer to Contact Progent.