Pasadena, CA Remote Support from Certified Network Service Professionals
Progent's computer technical support services can provide your Pasadena, CA business low cost and reliable support from world-class IT professionals. By delivering network consulting help when you need it, providing specialized expertise for mission-critical applications, offering value-added support such as 24x7 network monitoring, and charging only for support you use, Progent gives your Pasadena, California business an affordable solution for optimizing the productivity and profitability of small-scale office networks. Whether you run an onsite system, connect to cloud-based resources, or manage a hybrid cloud/on-premises network, Progent is the smart way for businesses and local governments to build and maintain a robust and safe information network and to benefit from fast availability of the seasoned help usually available only to corporations who are able to support a sizeable in-house IT staff.

For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the technical skills of your in-house network service personnel. This can cut costs and help meet schedules for major projects such as software programming, business continuity preparedness, network security evaluations, merging datacenters, or software migrations.

Progent can in addition provide access to certified experts to help your company to design and execute a sensible cloud strategy.

Primary Products and Technologies Serviced by Progent for Pasadena, California Business Networks
As a Microsoft-certified Partner computer support company with a large team of Cisco Certified CCIE network experts and Apple Computer certified engineers, Progent offers urgent assistance and low-cost remote consulting to Pasadena, CA businesses for a wide array of computer technologies such as:

Service Delivery Alternatives Available for Pasadena, California Businesses
Progent offers a variety of options for providing small and midsize businesses with cost-effective computer services for troubleshooting, consulting, and IT management. Progent's model for providing network support services is built on the Help Desk Call Center operational structure common to larger IT groups. Progent's Help Desk Call Center Support Model promotes fast support, comprehensive service documentation, dependable follow-through, and strict cost control for a range of IT support delivery alternatives that include remote repairs, in-person help, and top-tier consulting.

  • Online Service
    Progent's Technical Response Center (TRC) provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned service professionals can help clients to troubleshoot and fix hardware and software issues without the cost or time loss of on-premises support visits. The background of Progent's IT engineers allows them to handle most IT problems quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible signup procedure for new clients to address urgent situations and Progent bills per minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Find out more details concerning Progent's online computer troubleshooting services.

  • Onsite Support
    Progent offers on-site computer support for registered clients in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in tandem with Progent's remote support engineers to give small and midsize companies the ideal combination: hands-on service technicians when you require them as well as the remote help of Progent's worldwide team of IT consultants, security professionals, and business application programmers. The response time for on-site service visits is usually under 24 hours. There is no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more about how and why to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle the most issues. To learn more, see Online Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Co-managed Help Desk services allow your business to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting. To learn more, see Progent's Help Desk sharing services.

  • Consulting Expertise
    Progent provides small and midsize businesses affordable access to world-class consultants who can deliver assistance with vital products and technologies such as Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero pentest products, company-wide network protection engineering, high availability it system consulting, virtual server solutions, plus configuration, programming and support for small business applications such as accounting, operations, reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects such as site relocations and major system upgrades, longer term projects such as customizing an older MRP system to a modern Microsoft Dynamics 365 solution, database application programming and administration services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and system administration, or emergency response like disaster recovery and malware cleanup.

  • Network Infrastructure Consulting Services for Teleworkers
    Progent can assist small and mid-size businesses to plan, set up and debug the infrastructure to support remote workers. Areas of network infrastructure where Progent's consultants can deliver support include safe and efficient VPN tunnel connectivity, VDI desktop platforms, router integration, wireless network design and implementation, and reliable Internet connections. For information about Progent's infrastructure support services for an at-home workforce, see network infrastructure consulting expertise for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize organization's servers in an environment that not only delivers the top level of dependability and expandability but that is also easy for clients to migrate to another support provider or to move in-house when your business situation calls for it. Progent's Private Cloud hosting is founded on proven virtual server technologies that allow companies with mixed networks to save dramatically on the expense of hardware, infrastructure maintenance, and IT administration while getting world-class reliability and an unparalleled level of vendor independence. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered package, can support the mixed- OS and non- standardized networks common with small companies, and keeps ownership of the software licenses in the client's hands so that moving to a new virtual system is fast, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers advanced online consulting support to help businesses of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that utilize on-premises resources as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange, Azure design and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's affordable ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including protection, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of vital files, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-premises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need important updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security vendors to provide centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup environment that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex array of infrastructure products including PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's CISSP-Premier security consultants, CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance professionals offer a business-wide view of system security and can assist with complex security programs like SIEM solutions to help companies meet industry guidelines and statutory regulations for network data protection and incident reporting.

The scope and size of Progent's engineering team offer a powerful set of advantages to customers trying to maximize the business value of their IT system within a reasonable budget. These benefits include:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional background, at the front lines of IT service, performing a wide range of IT projects for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting team. This ensures that you get not just world-class technical skills, but also a support engineer with field-tested approaches for repairing real-world network problems efficiently. Learn more about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to charge for online support and on-site help by the minute. Consequently, you owe only for received support. Progent does not demand a higher rate for after-hours or priority support, and Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup fee and requires no retainer for services provided during normal business hours. Many support firms impose substantial minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity does away with big invoices for fast fixes. An additional advantage of by-the-minute pricing is that you are less inclined to allow minor problems to fester until they become big ones. Find out more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Support
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide scant documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports given by each staff member to each client. The discipline of documenting and archiving service records allows more effective service and avoids a slew of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their scope, Progent is able to focus on providing high-value skills where Progent has few competitors. Small businesses who work with freelance service providers or who employ internal support personnel gain when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, secure, and efficient. Learn additional information concerning Progent's knowledge transfer services.

Contact Progent
In case your Pasadena, California company needs to contact Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Remote Network Help
For fast online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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