Expanding your telecommuter workforce may have a significant impact on IT infrastructure, security, and company workflows. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Parsippany organization to pick the right tools and adhere to best practices in building and operating a safe virtual office solution for teleworkers that facilitates teamwork and delivers top value. Progent offers services ranging from as-needed expertise for getting you over challenging IT roadblocks to full project management to help you successfully complete business-critical initiatives.

Progent can assist Parsippany, New Jersey companies to with any facet of building a high-performing work-from-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, endpoint security, data protection solutions, and centralized management.

Help Desk Support for Telecommuters
An emergency, organization-wide transition to a telecommuter workforce, which could be motivated by an epidemic or as part of a business continuity process, can overwhelm even a high-performing in-house Call Center. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Call Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Support Desk support services leverage Progent's nationwide team of online technical support specialists along with world-class trouble ticketing and follow-up technology to offer an economical, modern Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC support from initial service requests to ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to monitor or update the status of their active trouble tickets, enter information, and append screen captures or relevant files. Support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. For details, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Call Center Supplemental Service enables your business to augment your existing Call Center organization by sharing responsibilities for Help Desk support seamlessly between your regular IT support staff and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Call Center service uses a collective support solution utilizing the leading professional services automation platform for handling service requests and ticketing, assigning ownership, tracking progress, and generating management reports. To find out how Progent's Call Desk Supplementation Services can help your business to provide world-class desktop support to your at-home workforce, visit Progent's Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Parsippany, New Jersey business, call 1-800-993-9400 or refer to Contact Progent.