Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. Because of this, ransomware assaults are typically launched on weekends and late at night, when support staff may be slower to recognize a penetration and are less able to mount a rapid and forceful response. The more lateral progress ransomware is able to make inside a target's network, the more time it takes to restore core operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help you to carry out the urgent first phase in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware engineers can assist organizations in the Parsippany area to locate and quarantine infected servers and endpoints and protect clean resources from being compromised.

If your system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Parsippany
Current strains of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online data and infiltrate any accessible system restores. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make system restoration almost impossible and basically knocks the IT system back to the beginning. Threat Actors (TAs), the cybercriminals responsible for ransomware attack, demand a settlement payment for the decryptors required to unlock scrambled data. Ransomware attacks also try to steal (or "exfiltrate") files and TAs demand an extra settlement in exchange for not posting this information or selling it. Even if you are able to rollback your network to a tolerable point in time, exfiltration can be a major issue according to the nature of the stolen information.

The restoration work after a ransomware attack has a number of distinct phases, most of which can proceed concurrently if the recovery workgroup has enough members with the required skill sets.

  • Containment: This time-critical first step requires arresting the lateral progress of the attack across your network. The longer a ransomware assault is allowed to run unrestricted, the more complex and more costly the recovery effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware response engineers. Containment activities include isolating affected endpoints from the network to restrict the contagion, documenting the environment, and securing entry points.
  • System continuity: This covers restoring the IT system to a minimal useful degree of capability with the least downtime. This process is usually at the highest level of urgency for the targets of the ransomware attack, who often see it as a life-or-death issue for their business. This activity also demands the widest array of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, productivity and line-of-business apps, network architecture, and protected endpoint access management. Progent's ransomware recovery team uses state-of-the-art collaboration tools to organize the complex recovery process. Progent appreciates the urgency of working quickly, tirelessly, and in concert with a customer's management and IT group to prioritize activity and to put vital services back online as fast as possible.
  • Data restoration: The work required to recover data impacted by a ransomware assault varies according to the state of the systems, how many files are encrypted, and what recovery techniques are needed. Ransomware assaults can destroy pivotal databases which, if not carefully shut down, may need to be rebuilt from the beginning. This can include DNS and AD databases. Microsoft Exchange and SQL Server depend on Active Directory, and many manufacturing and other business-critical applications are powered by Microsoft SQL Server. Some detective work could be needed to locate clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may exist on employees' desktop computers and notebooks that were off line at the time of the assault. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to defend against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including root users.
  • Implementing modern antivirus/ransomware protection: ProSight ASM uses SentinelOne's behavioral analysis technology to give small and medium-sized companies the benefits of the identical AV technology deployed by many of the world's biggest enterprises including Walmart, Visa, and Salesforce. By providing in-line malware filtering, classification, mitigation, recovery and analysis in one integrated platform, ProSight ASM lowers total cost of ownership, simplifies management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This calls for working closely with the ransomware victim and the insurance provider, if there is one. Services consist of establishing the kind of ransomware used in the assault; identifying and establishing communications the hacker; testing decryption tool; deciding on a settlement amount with the victim and the cyber insurance carrier; negotiating a settlement and timeline with the hacker; checking adherence to anti-money laundering regulations; overseeing the crypto-currency payment to the hacker; acquiring, reviewing, and using the decryption utility; debugging failed files; creating a clean environment; mapping and reconnecting drives to reflect exactly their pre-encryption condition; and reprovisioning computers and software services.
  • Forensics: This activity is aimed at learning the ransomware assault's storyline throughout the targeted network from beginning to end. This history of how a ransomware attack progressed through the network assists your IT staff to evaluate the impact and uncovers gaps in policies or processes that need to be corrected to prevent later break-ins. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and basic Windows systems to check for changes. Forensic analysis is usually given a top priority by the cyber insurance carrier. Since forensics can take time, it is vital that other important activities like operational continuity are performed in parallel. Progent maintains a large team of IT and cybersecurity professionals with the skills required to carry out activities for containment, operational continuity, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has provided online and onsite IT services across the U.S. for over two decades and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes professionals who have been awarded advanced certifications in core technologies including Cisco infrastructure, VMware, and popular distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications including CISA, CISSP, GIAC, and CMMC 2.0. (See Progent's certifications). Progent also has top-tier support in financial management and Enterprise Resource Planning applications. This scope of expertise gives Progent the ability to salvage and consolidate the undamaged parts of your IT environment after a ransomware intrusion and reconstruct them rapidly into a functioning system. Progent has worked with leading insurance providers like Chubb to help organizations clean up after ransomware attacks.

Contact Progent for Ransomware Cleanup Consulting in Parsippany
For ransomware system recovery expertise in the Parsippany area, phone Progent at 800-462-8800 or see Contact Progent.


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