Enlarging your telecommuter workforce may have a significant impact on network architecture, cybersecurity, and corporate culture. Progent has two decades of background assisting small and mid-size businesses to design, configure, administer, tune, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Panama City company to pick the appropriate tools and follow best practices in creating and maintaining a safe virtual solution for teleworkers that facilitates teamwork and returns top business value. Progent can provide services ranging from on demand guidance for helping you past occasional IT roadblocks to full project management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Panama City, Panamá businesses to with any facet of creating a high-performing remote work environment by providing infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk services, security and compliance, backup/restore solutions, and unified management.

Help Desk Call Center Services for Telecommuters
A fast, company-wide switchover to a telecommuter business model, which could be activated by a pandemic or as a component of a disaster recovery process, can overstretch even the most efficient in-house Call Center. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Center services utilize Progent's extensive team of online technical support specialists combined with world-class ticketing and tracking software to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 desktop support from initial service requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to monitor or revise their active trouble tickets, enter details, and append screenshots or relevant files. Desktop support services are delivered at a significant discount off Progent's normal Level 1 technical service rates, and Progent offers the option of fast escalation to Level 2 and Level 3 IT specialists to resolve complex problems. For details, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Call Center Supplemental Service enables you to expand your current Help Desk organization by sharing responsibilities for Call Center support seamlessly between your regular IT support staff and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Call Desk service is based on a collaborative support model utilizing the leading professional services automation platform for handling service requests and ticketing, assigning ownership, tracking progress, and generating reports. For details about how Progent's Support Desk Supplementation Services can help your business to provide best-in-class technical support to your telecommuters, see Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Panama City, Panamá company, call 1-800-993-9400 or refer to Contact Progent.