In addition to providing rapid contact with high-level network consultants and subject matter experts to assist Palo Alto, California companies with discrete IT problems or strategic initiatives, Progent offers temporary staff augmentation to deal with more broadly defined services like PC help, IT administration, and Help Desk services. On-demand staffing can help organizations to deal with anticipated or unplanned peaks in demand for IT personnel, which may be caused by situations like mergers and acquisitions, data center relocation, technology migration, business process changes like work-from-home, disaster recovery, seasonal variations, or new compliance requirements. Short-term staffing can also cover gaps caused by the loss of full-time IT personnel due to scheduled vacations, health issues, termination, etc.

Advantages of Progent's Short-Term IT Staffing Services
Progent's short-term supplemental staffing services give organizations the flexibility to respond to increases in demand for IT personnel without dealing with the expense and hassle associated with identifying and hiring appropriate technical help and without the risk of adding to your permanent staff size.

Key features of Progent's short-term staff augmentation services include:

  • Fast access to proven IT professionals
  • Simple initiation, termination, and resumption of services
  • Transparent augmentation of your in-house network support staff
  • Comprehensive reporting of all services delivered
  • Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved promptly
  • Strong relationship with a world-class, full-service resource for IT support
Progent's Shared Help Desk Service
Progent's shared Call Center service is a specialized flexible staff augmentation option that enables IT organizations to share the responsibilities of Call Center support seamlessly between their internal network staff and Progent's nationwide pool of IT support experts. Working as a seamless extension of your in-house Call Center, Progent's co-managed Help Desk program is a collaborative support alternative based on by the leading shared professional services (PSA) platform for streamlining, service requests, generating tickets, assigning responsibility, monitoring progress, and producing documentation.

Why Choose Progent?
Progent has 20 years of background providing remote and on-premises IT expertise for businesses throughout the U.S. Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts hold top certifications including CISSP, CISA, and GIAC. Learn more about Progent's certifications.

Progent's Areas of Expertise for Palo Alto, California Organizations
Progent's veteran roster of certified consultants and technical experts offers Palo Alto, California companies a broad range of online consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for network service firms include:

Contact Progent for Temporary Staffing Services for Palo Alto, California Companies
To learn more about Progent's temporary staff augmentation services for Palo Alto, California businesses, call 800-993-9400 or visit Contact Progent.