Enlarging your at-home workforce may have a significant impact on IT architecture, security, and company culture. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Palo Alto organization to select the right tools and follow best practices in creating and maintaining a safe virtual solution for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide services that go from on demand expertise for getting you past challenging technical roadblocks to comprehensive project management to help you carry out mission-critical tasks.

Progent can help Palo Alto, California businesses to succeed with any facet of creating a high-performing remote work ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, endpoint security, backup/restore solutions, and unified management.

Voice/Video Conferencing for an At-Home Workforce
A broad selection of video conferencing platforms from major technology companies support online meetings, video conferencing, chat, and screen sharing for both onsite users and teleworkers. Many companies utilize multiple conferencing products to meet the needs of their various partners and customers. Progent's communications experts can help you to maintain your current voice/video conferencing environment and enhance the engagement of your remote employees.

  • Skype for Business is Microsoft's leading unified communications product that supports presence, instant messaging, voice and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can assist your company to configure and manage Skype for Business client software to support your at-home workforce. For details about Progent's support services for Skype for Business, refer to Skype for Business integration experts.
  • FaceTime is Apple's group video phone app for compatible iOS, iPadOS, iPod and macOS devices. FaceTime runs over Wi-Fi or cellular Internet connections. Later versions of FaceTime support up to 32 concurrent users for voice/video calls. For details about Progent's support expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for most computing devices. Delivered through Cisco's Webex Cloud, Webex services include sharing granular content or screens, presentations that incorporate rich media including Microsoft PowerPoint, network-based recording, plus revision and playback for future reference and training. For details about Progent's support expertise for Cisco Webex as well as for other video conferencing products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and information with capabilities that include voice/video calling, threaded chat, plus file sharing. For details about Progent's support services for Microsoft Teams as well as for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
  • Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting services for these conferencing platforms and help you to optimize your WAN infrastructure to run them.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Palo Alto, California company, call 1-800-993-9400 or go to Contact Progent.

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