Expanding your telecommuter workforce can have a major impact on IT architecture, security, and company workflows. Progent has 20 years of background helping SMBs to plan, configure, manage, optimize, and troubleshoot IT environments that support at-home workers. Progent can assist your Palo Alto organization to pick the right tools and adhere to leading practices in creating and operating a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers maximum value. Progent can provide services that go from on demand guidance for getting you over challenging IT bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can assist Palo Alto, California companies to with any aspect of building a high-functioning remote work ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk services, data security, data protection solutions, and centralized management.

Help Desk Call Center Support for At-Home Workers
A sudden, organization-wide changeover to a teleworker business model, which might be motivated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing internal Help Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk support services utilize Progent's nationwide team of online IT support experts along with world-class trouble ticketing and follow-up software to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 PC technical support from initial service requests to trouble ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables from-home workers to monitor or revise the status of their active tickets, add information, and upload screenshots and attachments. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 technical support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support experts to deal with advanced issues. For details, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Center Augmentation Service enables your company to augment your existing Help Desk Call Center staff by splitting responsibilities for Help Desk support services seamlessly between your in-house support personnel and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service uses a co-sourcing support solution utilizing the number one professional services automation tool for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your business to deliver world-class technical support to your telecommuters, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining a productive telecommuter environment for your Palo Alto, California organization, phone 1-800-993-9400 or visit Contact Progent.