Low-cost Computer Tech Support from Microsoft certified Professionals for Companies in Palo Alto, CA
By delivering world-class know-how whenever you need it, providing specialized expertise for critical business applications, offering innovative services such as virtual server hosting, invoicing only for services delivered, and charging no sign-up or retainer fees for standard services, Progent enables you to increase the business value of your information network and cut service expenses. Progent recognizes that network protection, reliability, and efficiency are just as important to small businesses as to large enterprises but that small organizations lack the economy of scale to invest aggressively in information networks and in-house service groups. Progent's fundamental competitive advantage is that no network support firm can match Progent's capability to provide the IT support expertise your business requires when you need it and at prices you can afford.

For mid-size and large companies, Progent can provide co-sourcing and project management support to add to the technical skills of your internal IT support personnel. This can reduce expenses and help meet schedules for major IT initiatives like application development, business continuity preparedness, security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide access to accredited experts to help your company to design and implement a sensible cloud computing strategy.

Core IT Areas Serviced by Progent for Business Networks in Palo Alto, California
Progent offers the support of qualified experts for all facets of information technology deployed in small and midsize companies and local governments. Products and technologies supported by Progent include:

Support Delivery Options for Palo Alto, California Businesses
Progent offers a variety of alternatives for providing small businesses with affordable computer services for troubleshooting, consulting, and network management. Progent's paradigm for providing computer support is built on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Model promotes fast response, comprehensive service documentation, consistent follow-up, and tight cost monitoring for a range of network service delivery modes that include online troubleshooting, onsite help, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center offers emergency and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support experts can assist clients to analyze and fix network issues without the cost or delay of travel for onsite service calls. The experience of Progent's IT engineers allows them to resolve most network problems quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based signup process for new customers to address urgent network problems and Progent bills per minute with no startup fees or minimums, so you pay only for the help you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Learn additional details about Progent's remote computer support services.

  • On-site Support
    Progent offers onsite technical support for signed-up clients in larger cities in the U.S. Progent's on-site support personnel can work in tandem with Progent's remote service engineers to deliver small companies the ideal combination: onsite service technicians when you need them as well as the on-line help of Progent's worldwide team of IT consultants, security specialists, and business software developers. The wait time for in-person service calls is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises support. Learn more details concerning how to sign up for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all facets of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. For details, see Online Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on the top PSA tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics. To learn more, refer to Progent's Help Desk Co-management services.

  • Consulting Services
    Progent provides small companies affordable availability of world-class consultants who can deliver assistance with critical technologies including Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero pentest platform, company-wide network protection engineering, fault tolerant network consulting, virtualization solutions, plus integration, programming and support for small business applications including financials, operations, business analytics, sales automation, and productivity software. Progent can help with short-term projects including office relocations and major system upgrades, longer term projects such as customizing a legacy MRP system to a current MS Dynamics 365 solution, database software development and administration services, and web development, on-going services including System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and network administration, or urgent response like disaster recovery and malware removal.

  • Infrastructure Guidance for Telecommuters
    Progent can assist small and mid-size businesses to plan, configure and debug the infrastructure for remote workers. Aspects of network infrastructure where Progent's consultants can deliver support include safe and convenient VPN connectivity, Virtual Desktop Infrastructure platforms, router integration, Wi-Fi network design and implementation, and robust Internet access. To learn about Progent's network infrastructure consulting services for an at-home workforce, refer to infrastructure consulting services for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small company's production servers in a setting that not only provides the highest level of dependability and expandability but that is in addition easy for customers to migrate to another support provider or to bring in-house when your situation calls for it. Progent's Private Cloud hosting service is built around mature virtualization technologies that permit small businesses with multi-vendor networks to benefit dramatically on the costs of hardware, system maintenance, and network management while achieving world-class availability and an unparalleled level of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed service, can handle the mixed- platform and non- standardized environments typical of smaller companies, and keeps control of the licenses in the customer's possession so that moving to a new virtual host is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent offers advanced remote support to help companies of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the complete malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-premises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security companies to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so that all looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity applications important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated array of infrastructure products including firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-Premier security consultants, CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide perspective on network security and can help with complex security programs such as SIEM solutions to help companies comply with business guidelines and statutory requirements for network information protection and incident reporting.

The breadth and depth of Progent's consulting team bring a powerful array of advantages to organizations wishing to increase the productivity of their IT system within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progent's staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry experience, at the forefront of IT service, executing a wide variety of technical projects for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This ensures that you get not only expert technical capability, but also a support engineer with field-tested methods for solving real-world IT problems quickly. Find out more about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to bill for phone support and on-site help per minute. Consequently, you pay exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for services provided during regular business hours. Many service firms demand large minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity avoids major bills for quick solutions. Another advantage of granular pricing is that your company will be less tempted to permit less critical issues to fester until they grow into major ones. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Services
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or small service organizations who provide scant documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service reports given by each consultant to each client. The practice of documenting and archiving service activity results in more effective service and avoids a variety of common misfortunes such as when a service client is virtually held captive to a consultant who won't release the keys to the kingdom. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their scope, Progent can focus on delivering high-value services where Progent has few competitors. Small companies who work with independent consultants or who employ in-house IT personnel gain when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient. Learn more details about Progent's knowledge transfer services.

Contact Progent
In case your Palo Alto, California company wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Immediate Online Technical Support
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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