Affordable Computer Troubleshooting from Microsoft and Cisco certified Professionals for Companies in Palmdale, CA
By offering world-class know-how whenever you require it, making available in-depth expertise for critical applications, providing innovative services such as virtual server hosting, billing only for services delivered, and requiring no setup fees or retainers for standard services, Progent helps you to maximize the business value of your It network and reduce service expenses. Progent appreciates that information system protection, reliability, and efficiency are as important to small companies as to major corporations but that smaller companies lack the leverage to invest aggressively in information networks and internal support groups. Progent's basic value proposition is that no IT consulting firm can match Progent's capability to deliver the network support your business requires whenever you need it and at prices you can afford.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to add to the technical skills of your internal network service staff. Co-sourcing can save money and minimize technical risks for big projects such as application programming, disaster recovery planning, security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of accredited experts to help your company to design and execute a sensible cloud computing strategy.

Main Products and Technologies Serviced by Progent for Business Networks in Palmdale, California
Progent's nationwide team of world-class experts offers assistance for all facets of information technology used by businesses of all sizes. Practice areas supported by Progent in Palmdale include:

Service Delivery Options for Palmdale, California Companies
Progent has a selection of options for providing small and midsize businesses with affordable IT services for technical support, consulting, and IT administration. Progent's model for providing IT support services is based on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Help Desk Support Mechanism ensures fast support, comprehensive service documentation, dependable follow-up, and tight cost monitoring across an array of IT service delivery alternatives that include remote troubleshooting, onsite help, and high-end consulting.

  • Online Service
    Progent's Technical Response Center (TRC) provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's certified service professionals can assist clients to troubleshoot and repair network issues without the expense or time loss of in-person service visits. The experience of Progent's IT engineers makes it possible to handle the majority of network problems quickly. For the toughest problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-accessible signup process for first-time clients to address urgent situations and Progent charges per minute with zero startup fees or time minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out more information about Progent's online network troubleshooting services.

  • On-site Support
    Progent provides on-site technical assistance for registered clients in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's remote service experts to give small and midsize companies the best of both worlds: on-premises service professionals when you need them plus the remote expertise of Progent's seasoned team of IT consultants, security professionals, and business application developers. The response time for in-person service calls is typically under 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for onsite support. Find out more concerning how and why to sign up for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex issues. for more information, refer to Online Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's pool of seasoned desktop support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the leading PSA tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics. To learn more, visit Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent provides small companies affordable access to world-class consultants who can provide assistance with vital technologies such as Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero pentest platform, network security engineering, fault tolerant it system consulting, server virtualization solutions, plus configuration, programming and support for business programs including accounting, ERP, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects such as office moves and massive software upgrades, longer term initiatives such as upgrading a legacy MRP system to a modern MS Dynamics 365 package, database software programming and DBA support, and web design, on-going services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and network administration, or emergency services such as disaster recovery and virus removal.

  • Infrastructure Expertise for Telecommuters
    Progent can help small and mid-size businesses to plan, implement and troubleshoot the network infrastructure for at-home workers. Aspects of network infrastructure for which Progent's consultants can deliver guidance include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) platforms, router integration, Wi-Fi network planning and deployment, and reliable Internet access. To learn about Progent's infrastructure consulting services for a remote workforce, visit infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for all of a small organization's production servers in a setting that not only provides the highest degree of fault-tolerance and scalability but that is also easy for customers to transfer to a different service firm or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting service is based on tested virtual server techniques that permit businesses with mixed environments to benefit dramatically on the expense of hardware, system support, and IT management while getting world-class dependability and an unparalleled degree of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed package, can support the mixed- platform and non- standardized environments common with small businesses, and retains ownership of the software in the client's possession so that migrating to a different virtual system is quick, reliable, and inexpensive. This avoids ending up a captive to a specific hosting provider while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert remote consulting services to help companies of any size integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist your IT team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that utilize local IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's affordable ProSight portfolio of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's next generation behavior analysis tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital files, applications and VMs that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, optimize and debug their networking appliances like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top information security companies to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with information security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup system that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and office productivity applications used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex collection of network products such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's CISSP-Certified security consultants, CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide view of network security and can help with complex security programs like Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and government mandates for IT data security and reporting.

The scope and depth of Progent's consulting staff offer a unique array of benefits to clients trying to maximize the business value of their information system within a realistic budget. These advantages include:

  • Best Industry Practices
    Progent's team of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry experience, in the trenches of network service, executing a wide range of IT projects for a large mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This ensures that you get not only expert technical capability, but also a consultant with proven methods for resolving real-world IT problems efficiently. Learn additional information concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to bill for online service and on-site help by the minute. As a result, you owe exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and requires no retainer for services delivered during normal working hours. Many support organizations impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates major bills for fast fixes. An additional advantage of granular pricing is that clients will not be tempted to permit minor problems to fester until they grow into big problems. Read additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small service firms who provide minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports sent by every staff member to each customer. The discipline of documenting and archiving service records allows more efficient support and avoids a variety of common problems such as when a service customer is virtually held captive to a consultant who won't release vital service information. Find out more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their comfort zone, Progent can concentrate on providing high-value services where Progent has little competition. Small businesses who work with independent consultants or who employ in-house IT personnel benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, protected, and efficient. Find out more about Progent's knowledge transfer services.

How to Contact Progent
If your Palmdale, California company needs to contact Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Immediate Online Technical Support
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002-2026 Progent Corporation. All rights reserved.