Quick, Affordable Remote Computer Assistance for Overland Park, Kansas Small Companies
For over twenty years, Progent has specialized in providing world-quality network support services to customers with small-company budgets. Progent has built a unique service system that features a streamlined, seamless virtual office infrastructure, custom remote troubleshooting tools, a large team of consultants accredited in a wide array of technical disciplines, a Help Desk service structure that promotes responsiveness and ensures follow-through, a global group of remote troubleshooting professionals, in-person service dispatching for the majority of most zip codes in the U.S., and a company culture committed to resolving technical problems in the shortest time and at the least cost to clients.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your internal network support staff. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as software development, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of certified experts to assist your business to design and implement your cloud computing strategy.

Key Technical Areas Serviced by Progent for Office Networks in Overland Park, Kansas
Progent provides the services of certified consultants for all aspects of information technology deployed in small and midsize companies. Technologies serviced by Progent include:

Service Delivery Alternatives for Overland Park, Kansas Companies
Progent offers a variety of alternatives for providing small companies with cost-effective computer services for troubleshooting, system architecture, and network management outsourcing. Progent's model for delivering network support is based on the Help Desk structure familiar to big IT support organizations. Progent's Contact Center Service Mechanism ensures rapid response, thorough service documentation, consistent follow-through, and strict expense control for an array of IT service delivery alternatives that include remote troubleshooting, in-person help, and high-end consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers urgent and routine remote support for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's certified support professionals can help clients to troubleshoot and repair network problems without the expense or delay of travel for onsite support calls. The experience of Progent's IT consultants allows them to resolve most network issues quickly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for first-time customers to address urgent situations and Progent bills by the minute with zero startup charges or time minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Learn additional details concerning Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent offers on-site computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site service personnel can operate in conjunction with Progent's remote service engineers to give small companies the best of both worlds: on-premises service professionals when you need them plus the on-line expertise of Progent's worldwide staff of IT consultants, security specialists, and business software developers. The wait time for on-site service visits is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises support. Learn more details about how to register for Progent's in-person computer support services.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most problems. To learn more, refer to Online Help Desk Services.

  • Help Desk Sharing Services
    Progent's shared Help Desk services allow your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution built around the leading PSA tool for handling service requests, ticketing, ownership, status tracking, and reporting. To learn more, visit Progent's Help Desk Co-management services.

  • IT Consulting Expertise
    Progent provides small companies budget-friendly access to world-class IT professionals who can provide help with critical products and technologies such as Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero threat assessment products, company-wide network security consulting, non-stop network engineering, virtual server solutions, plus integration, customization and support for small business software such as financials, ERP, business analytics, CRM, and office productivity suites. Progent can help with short-term projects including site moves and major software upgrades, extended projects like customizing an older ERP system to a current Microsoft Dynamics or Dynamics 365 solution, relational database application programming and administration support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services like data restoration and malware removal.

  • Network Infrastructure Expertise for Teleworkers
    Progent can assist small and medium-size businesses to plan, set up and debug the network infrastructure required for remote workers. Areas of infrastructure for which Progent's consultants can provide support include secure and efficient VPN tunnel connectivity, VDI desktop software, router integration, Wi-Fi LAN design and deployment, and robust Internet access. To find out about Progent's infrastructure support services for an at-home workforce, visit network infrastructure support services for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for all of a small company's production servers in a setting that not only delivers the highest degree of fault-tolerance and scalability but that is also easy for customers to migrate to a different service firm or to move in-house when your situation calls for it. Progent's Private Cloud hosting is built around mature virtual server techniques that permit small businesses with multi-vendor environments to save significantly on the expense of hardware, system support, and network management while getting enterprise-class dependability and an unprecedented degree of vendor independence. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered package, can support the mixed- OS and non- standardized environments typical of smaller companies, and retains control of the software in the client's possession so that moving to a different virtualized system is fast, reliable, and inexpensive. This avoids ending up a captive to a single hosting service while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced online support services to help companies of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine physical resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon AWS cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's value-priced ProSight family of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and enables fast restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your assigned Progent consultant so any potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security standards, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup system that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Overland Park, Kansas Small Businesses
Progent's staff size, depth of information technology expertise, and experience with enterprise network support allow small and midsize businesses to avoid the pitfalls associated with excessive dependence on small service firms or freelance consultants.

Working with Progent allows your small business to:

  • Prevent Excessive Reliance on Individual Consultants
    For network support, smaller businesses often rely heavily on freelance engineers. Though freelance service engineers have lower expenses than larger IT service firms and can afford to charge apparently smaller rates, they are often unable to respond rapidly to critical problems. If an independent consultant is occupied with another customer, ill, on vacation, or in class, the absence of backup staff may force your business to wait for help during a crisis. The more your small business expands, network unavailability or problems with critical programs become more costly. The dollars you believed you were conserving on an independent consultant can disappear fast because of lost productivity. Also, when independent consultants encounter unfamiliar problems, the lack of a large consulting group to count on for help forces them to learn on the job while your business ends up with the bill for their ongoing education.

  • Gain Access to Experts in Complex IT Solutions
    Many small support organizations or independent engineers who concentrate on small business IT consulting are capable of delivering routine fixes but don't have the experience to deal cost-effectively with complicated network environments that have mixed operating systems, multiple sites, VoIP systems, mobile workers, integrated financial and operational software, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide enterprises and Progent's extensive team of specialists can be valuable to your company because big-company networks are by nature complicated, integration problems require in-depth understanding of in many technical disciplines, and achieving an acceptable level of robustness, reliability, and security requires enterprise-proven processes.

  • Create a Solid Foundation for Growth
    Small companies typically start with a network cobbled together on a tight budget. Lacking a proper basis, a series of improvised repairs often get thrown onto of a marginal foundation. As a company grows, reliability and expandability problems can obstruct the success of the organization. These environments require thorough evaluation, smart strategic analysis, and in-depth experience to upgrade to an IT infrastructure that can provide the solid basis to meet critical business needs and support future growth.

  • Work with Solution Consultants, Not Product Resellers
    Small companies require guidance and insight to work through an increasingly complex array of technology options offered for accelerating growth and improving efficiency. They do not need an IT consultant or service organization that tries to sell them a product. Progent avoids conflicted motives by not selling any products. Progent sells consulting and services exclusively. This allows Progent to align consulting services with the genuine needs of clients. Mixing IT support and product selling can lead to a conflict where the recommended solution is built around a preselected technology rather than being driven by the actual requirements of a client.

Get in Touch with Progent
If your Overland Park, Kansas business wants to contact Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Support
For fast online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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