Expanding your telecommuter workforce can have a significant effect on IT architecture, security/compliance, and corporate workflows. Progent has 20 years of background helping small and mid-size businesses to plan, configure, administer, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Ottawa organization to pick the appropriate technologies and adhere to leading practices in creating and operating a safe virtual ecosystem for telecommuters that facilitates teamwork and returns top business value. Progent can provide support services ranging from on demand expertise for getting you past challenging IT roadblocks to full project management to help you carry out mission-critical tasks.

Progent can help Ottawa, Ontario organizations to succeed with any aspect of creating a high-performing telecommuting ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk services, endpoint security, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Telecommuters
A fast, enterprise-wide switchover to a teleworker business model, which could be motivated by a pandemic or as an element of a disaster recovery process, can overstretch even a high-performing in-house Call Center. Progent's Help Desk services allow businesses to outsource or augment their Call Center by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk services leverage Progent's extensive network of online IT support experts combined with world-class ticketing and tracking software to provide an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC technical support from service requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to monitor or revise their current tickets, enter details, and upload screen captures and attachments. Desktop support services are delivered at a substantial discount off Progent's normal Level 1 technical service charges, and Progent offers the option of fast escalation to Level 2 and Level 3 IT specialists to resolve advanced problems. For details, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Augmentation Service enables your business to expand your existing Help Desk Call Center organization by sharing delivery of Call Desk services transparently between your regular support staff and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support model based on the leading PSA tool for handling service requests and ticketing, establishing ownership, monitoring progress, and generating reports. To learn how Progent's Call Desk Supplementation Services can enable your company to deliver best-in-class desktop support to your at-home employees, see Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient work-from-home environment for your Ottawa, Ontario company, phone 1-800-993-9400 or refer to Contact Progent.