Orlando Consulting for IT Service Firms

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Firms in Orlando
Progent's consulting services for network service organizations in Orlando Florida allows you to provide your customers Progent's consulting expertise and Help Desk support with your company's own branding as a seamless extension of your regular network support group. These services can help you add to your client base, expand your service portfolio, create happy customers, and improve your profits.

Progent's nationwide team of network infrastructure engineers, desktop integration and troubleshooting specialists, network administrators, and data security consultants have worked as transparent extensions to the IT staffs of some of the country's largest IT support firms. Progent's breadth and depth of expertise allows you to add to the scope of your IT service practice, and Progent's close integration with your support team lets you strengthen and protect your branding.

Progent is a network support firm with two decades of background delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure experts of any private IT services company in the world. Progent has delivered online IT support and advanced consulting to clients in every state in the country. (See recommendations from Progent's clients.)

Using Progent's Services Under Your Branding
Progent's consulting program for network service providers offers transparent resale to your customers of professional services. Progent bills your firm directly and works under your direction to provide your customers consulting and support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Service for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing is the enabling technology behind an effective service desk. But full-featured ticketing systems are not only costly to license and staff, but challenging to set up and maintain. Smaller IT support organizations do not have the required financial or human resources. Progent's Help Desk and ticketing program gives IT service firms a practical way to keep their custom branding while providing their clients responsive desktop support services built around an advanced ticketing platform and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Call Center and ticketing program for IT service organizations takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing program enable your IT service firm to expand your physical and virtual support volume, the diversity of technologies your firm can handle, the number of locations you can service, and your overall availability.

Important features of Progent's Call Center and ticketing program for IT support firms include:

• Progent's remote desktop service staff provides Level 1 end user help with 1-hour service level agreement to commence work during standard work hours.
• Normal service hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended support is offered at additional cost.
• Optional onsite service in larger metros is offered across the country at extra cost.
• You have full control of your customers and invoicing.
• Your customers enter service requests via your own branded web portal, an 800 phone number, or by sending a request to your designated mailbox.
• Each customer request automatically becomes an open request in the ticket system.
• Tickets can be monitored and updated online until resolution.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting for IT Service Organizations
Progent's consulting for IT service organizations allows you to act as a sole point of contact for practically all technical expertise your clients may require. You can build your staff and core in-house competencies at your own pace without having to say no to new business due to a gap in in-house expertise or the absence of personnel.

Important features of Progent's Reseller Program for IT Service Providers include:

• Transparent Support: Progent acts as a transparent extension of your internal support team, under your management, and invoices your firm instead of your client.
• By-the-Minute Billing: Progent bills by the minute to minimize costs.
• Extensive Documentation: Progent uses an enterprise-class service reporting platform to make sure all IT services performed are fully documented. This allows you to shift service assignments to in-house consultants when you have sufficient staff and relevant technical skills.

• Safely Expand Your IT Support Practice: You can quickly and efficiently take on additional opportunities outside your core areas of excellence and open new geographies without exposure to the risks associated with increasing your head count too quickly.
• Strengthen Your Brand: You can improve your mind share as a comprehensive IT service firm by offering more solutions to more customers under your own brand.
• Add to Your Services Portfolio: Progent can provide world-class support in a broad array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support business.
• Rapid Escalation: With a large team of high-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
• Make Your Clients Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek help from your competitors.
• Remote Technical Support Experts: For two decades, Progent has provided online IT support from Help Desk support to high-level consulting. Effective online support cuts costs and produces fast solutions.
• Top Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's technology certifications.

Progent's Areas of Expertise for Orlando, Florida Businesses
Progent's seasoned team of certified consultants can deliver Orlando, Florida companies a wide range of remote consulting and debugging expertise. Practice areas offered under Progent's reseller program for IT service providers include:

Find Out More Details About Progent's Consulting Support for Network Service Providers in Orlando, Florida
To learn additional details about Progent's reseller program for network service organizations in Orlando, Florida, call 1-800-993-9400 or visit Contact Progent.