Mobile Solutions

Consulting and Technical Support for BlackBerry Technology
BlackBerry wireless smartphones were at one time one of the most popular products for maintaining mobile connectivity to email, calendars, web programs, and other critical business data. Progent offers Orlando, Florida companies the expertise of BlackBerry-certified experts who can help companies to maintain their BlackBerry environments or transition efficiently to a current mobile solution.

As the complexity of small company networks has increased, and as the need for enterprise-class security, dependability, and recoverability has grown to be the standard for businesses of all sizes, successful deployment and maintenance of BlackBerry solutions has grown more difficult. To deal with areas such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging servers and shared databases, small businesses often turn to external support professionals who offer expertise in BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-certified engineers who can help small organizations to plan, manage, and troubleshoot BlackBerry solutions affordably and effectively, dispensing with the necessity for an in-house BlackBerry solutions specialist and lowering the cost and stress of supporting mobile work groups. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This breadth of experience, coupled with Progent's efficient online service delivery capabilities, provides small businesses a budget-friendly alternative for incorporating RIM BlackBerry technology seamlessly into their IT system.

Progent's consultants can assist your business with SQL Server 2019 development consulting, SQL Server 2016 migration and management consulting, and Microsoft Exchange setup so that your database and email infrastructure work optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from previous versions of BlackBerry and Microsoft technology, set up streamlined administration utilities so you can track and support BlackBerry devices throughout your company, define security policies that make sense for your business, develop custom mobile software, and ensure that your IT network infrastructure is properly designed to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your regular backup procedures in order that it can be restored quickly and safely.

Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.

Consulting Expertise for BlackBerry BES Server
BlackBerry BES Server simplifies administration and maintenance of BlackBerry devices, providing a centralized solution for handling critical tasks such as smartphone deployment, updates, and retirement and also offering a strong foundation for security and fault tolerance. BlackBerry BES Server delivers transparent communication between Microsoft Exchange Server, Novell GroupWise, or Lotus Domino messaging platforms and BlackBerry handsets and supports over-the-air synchronization.

BlackBerry Enterprise Server provides a variety of security options beginning with automatic encryption of information transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server using AES or Triple Data Encryption Standard. BES Server also allows excellent versatility in selecting degrees of security to meet the specific needs of your mobile environment. Progent's BlackBerry certified engineers can help you to choose powerful security features and enable them remotely. Samples of these over-the-air selectable security features are:

• Disable a BlackBerry device
• Erase data from a missing or stolen BlackBerry smartphone
• Disable Bluetooth
• Activate internal protection against malicious attacks

BlackBerry BES Server also provides versatility in determining how to prevent mobile users from loading or running unsafe or unauthorized software. Progent can assist you to select blocking processes such as:

• List precisely what programs are allowed on the device
• Block third-party programs from using non-volatile storage on the BlackBerry smartphone
• Select what functions external software can use on the BlackBerry smartphone
• Limit the kinds of connections external software running on the BlackBerry device can establish
• Prevent all third-party software from being loaded or run on the device

Progent's Online BlackBerry-certified Consulting Services is Fast and Economical
For companies in Orlando, Florida who want fast and affordable help from a qualified RIM BlackBerry support professional, Progent provides efficient online help from a seasoned network support staff who have delivered network solutions to companies in every state in the U.S. (Refer to Progent's customer testimonials.)

Remote consulting services eliminates travel expense and enables specialists to resolve technical issues quickly, so you reduce wasted productivity. Progent's BlackBerry specialists have earned certifications in the entire range of BlackBerry solutions and can provide professional help in areas including troubleshooting synchronization issues, setting up BlackBerry Enterprise Server (BES), and designing a secure, fault-tolerant system infrastructure for RIM BlackBerry users. Certifications held and skill sets offered by Progent's BlackBerry specialists include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can assist you to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run important procedures such as resolving enterprise activation problems, adding and deleting BlackBerry smartphone users, activating passwords, configuring over-the-air program loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry engineers can also show you how to operate management tools like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and utilizing wireless LANs for activation. Also, Progent can help you understand the role of IT policies in the BlackBerry Enterprise environment and assist your company to define and implement appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Microsoft Exchange infrastructure for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for deploying, administering, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging system based on Exchange Server. Progent's BlackBerry-certified engineer has expertise in important areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can show you how to add and delete BlackBerry smartphone users on Exchange and Windows Active Directory, set up, track, and manage BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, deploy push and pull access control lists, manage Exchange Server data flow, generate, edit, and apply WLAN and VPN configuration sets, implement SNMP traps for alerts, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified expert can support your BlackBerry solution in a variety of settings such as Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to help your company to design, deploy, test, troubleshoot, and document a wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry technology include business and technology requirements assessment, system design, deployment planning and implementation, performance tuning, configuration of a fault-tolerant architecture, information backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational objectives and to design a wireless environment that meets your information technology budget and aligns with your business plans. Progent can explain the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to support a BlackBerry Enterprise Server, assist your organization to decide which administration model and physical components match your requirements, and evaluate your email and messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at smart decisions about alternatives for software versions, processors and mass storage, network topology, and application configuration.

To optimize system security, Progent's BlackBerry consultant can assist your company to choose and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-premier security specialists to run company-wide security vulnerability and compliance testing and suggest enhancements to support your BlackBerry environment.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Specialist
If you wish to ask Progent about consulting support for BlackBerry wireless integration, call 1-800-993-9400 or refer to Contact Progent.