Affordable Network Tech Support from Microsoft certified Experts for Companies in Orange, CA
By delivering world-class support whenever you require it, providing specialized expertise for critical business applications, offering innovative services such as virtual data center hosting, billing only for help you receive, and charging no sign-up or retainer fees for standard services, Progent helps you to increase the competitive value of your information network and minimize support costs. Progent recognizes that network security, dependability, and efficiency are as critical to small companies as to major enterprises but that small companies don't have the leverage to invest heavily in information networks and in-house support staffs. Progent's fundamental value proposition is that no network support organization can match Progent's ability to deliver the IT support expertise your company requires when you require it and at a cost you can justify.

For larger companies, Progent can provide co-sourcing support to supplement the skills of your in-house network support team. This can save money and minimize technical risks for big projects such as software development, business continuity planning, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of certified consultants to assist your business to design and execute your cloud strategy.

Primary IT Areas Supported by Progent for Office Networks in Orange, California
Progent's team of certified support professionals offers assistance for all facets of network systems deployed by companies of all sizes. Technologies supported by Progent in Orange include:

Service Delivery Options for Orange, California Businesses
Progent offers a variety of alternatives for providing small businesses and local governments with cost-effective IT services for technical support, consulting, and network administration. Progent's model for delivering IT support is built on the Call Center structure common to big IT support organizations. Progent's Help Desk Call Center Support Model promotes rapid support, comprehensive activity records, reliable follow-through, and strict expense monitoring for a range of IT service delivery modes that include online repairs, onsite support, and high-end consulting.

  • Online Service
    Progent's Technical Response Center provides urgent and routine remote assistance for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned service professionals can assist clients to analyze and fix network problems without the expense or time loss of on-premises service calls. The background of Progent's IT engineers makes it possible to handle the majority of IT problems quickly. For the toughest issues, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based signup procedure for new customers to accommodate urgent network problems and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the assistance you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Learn additional information about Progent's remote computer support expertise.

  • On-site Service
    Progent provides on-site technical assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite support personnel can work in conjunction with Progent's remote service engineers to deliver small and midsize companies the best of both worlds: hands-on service technicians when you require them plus the on-line expertise of Progent's seasoned staff of network consultants, security professionals, and business application developers. The response time for in-person support visits is usually less than one business day. Progent requires no start-up or retainer charge for registering as a Progent client for onsite support. Learn more details about how to register for Progent's onsite network support services.

  • Help Desk
    Progent's Standard Help Desk Services provide small businesses a complete solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems. for more information, visit Help Desk Services.

  • Help Desk Sharing Services
    Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's pool of certified desktop support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading PSA platform for managing service requests, ticketing, ownership, status tracking, and metrics. For details, refer to Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent provides small companies budget-friendly access to world-class IT professionals who can deliver help with critical technologies including Microsoft Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero pentest products, network protection engineering, high availability it system engineering, virtualization strategies, plus integration, programming and training for small business applications including accounting, operations, management reporting, sales automation, and office productivity software. Progent can provide assistance with one-shot projects such as office moves and major system upgrades, longer term projects such as upgrading a legacy ERP platform to a current Microsoft Dynamics 365 package, database software development and administration services, and web development, continuing support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or urgent response such as data restoration and malware cleanup.

  • Network Infrastructure Consulting Expertise for Telecommuters
    Progent can assist small and medium-size companies to design, configure and troubleshoot the infrastructure required for remote workers. Areas of infrastructure where Progent's experts can provide assistance include secure and efficient VPN tunnel connectivity, VDI desktop software, router setup, Wi-Fi network planning and deployment, and robust Internet connections. For details about Progent's network infrastructure consulting services for telecommuters, refer to infrastructure guidance for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small organization's production servers in an environment that not only delivers the top degree of availability and expandability but that is in addition easy for clients to migrate to another service provider or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting service is built around mature virtual server techniques that allow businesses with mixed environments to save significantly on the expense of hardware, system maintenance, and network management while getting enterprise-class availability and an unprecedented level of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed service, can support the multi- OS and non- standardized networks common with small companies, and keeps control of the software in the customer's possession so that moving to a new virtualized host is fast, safe, and affordable. This avoids becoming a prisoner of a specific hosting service while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert online support to help organizations of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your IT team to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's affordable ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-premises device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, optimize and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top information security vendors to deliver web-based control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is designed to assess your organization's ability to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and office productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated collection of infrastructure products including firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-Premier cybersecurity consultants, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a business-wide perspective on network security and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government mandates for IT information protection and reporting.

The scope and depth of Progent's consulting staff offer a powerful array of benefits to companies trying to increase the business value of their IT system within an affordable budget. These benefits include:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry background, in the trenches of network service, performing a broad range of IT projects for an extensive mix of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its support personnel. This ensures that you get not just world-class technical capability, but also a consultant with field-tested approaches for repairing actual IT problems quickly. Find out more concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to bill for phone service and on-site help per minute. As a result, you owe exclusively for received services. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no sign-up charge and asks no retainer for services provided during regular business hours. Many support firms impose large minimum payments or charge in increments of a quarter hour or more. Progent's small pricing granularity eliminates king-size bills for fast solutions. An additional benefit of granular pricing is that you are less tempted to permit incipient problems to stay unaddressed until they become major ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local service firms who offer minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports given by each consultant to each customer. The practice of documenting and archiving support activity allows more efficient support and eliminates a slew of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their scope, Progent can concentrate on delivering hard-to-find services where Progent has little competition. Small companies who utilize independent consultants or who maintain internal IT personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, secure, and productive. Learn more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Orange, California business wants to get in touch with Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Remote Network Help
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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