Expanding your at-home workforce can have a significant impact on network infrastructure, security, and company culture. Progent has two decades of background assisting small and mid-size businesses to design, configure, manage, optimize, and debug IT environments that support work-from-home employees. Progent can assist your Ontario company to select the appropriate technologies and follow best practices in building and maintaining a secure virtual solution for teleworkers that promotes collaboration and returns maximum business value. Progent offers support services ranging from as-needed expertise for getting you past occasional IT bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can assist Ontario, California organizations to with any facet of creating a high-performing remote work environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Help Desk services, security and compliance, data protection solutions, and centralized management.

IP Voice Solutions for Remote Workers
Expanding the business phone system to include remote users is vital to supporting an effective at-home workforce. A variety of cloud-based VoIP platforms are used by SMBs to server telecommuters. Many enterprises rely on Cisco's current or older platforms for IP voice management. Progent can assist organizations of any size to design or tune a telecommuter VoIP service that provides the versatility, convenience and protection needed for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to assist organizations tune their current Cisco VoIP environments to support an expanding remote workforce.

  • Cisco Unified Communications Manager (CUCM) extends high-end telephony features to devices like VoIP phones, media processing platforms, Voice over IP gateways, and mixed media apps deployed throughout the network. CUCM supports additional mixed media services like unified messaging, voice/video conferencing, and customer interaction networks. For details about Progent's Cisco Unified CM or CUCM expertise, see Cisco Unified CM expertise.
  • Cisco CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can help your company to maintain your current CallManager environment or upgrade efficiently to Cisco's current IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other early IP voice products, refer to Cisco CallManager consulting.
  • Cisco IP Gateways provide integration with public telephony networks and with clients operating beyond the corporate perimeter such as telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to update your wide area network infrastructure to work with these VoIP solutions and provide as-needed configuration and debugging services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient work-from-home environment for your Ontario, California organization, phone 1-800-993-9400 or go to Contact Progent.