Ontario Consulting Services for Computer Support Organizations

Progent's Consulting, Help Desk, and Ticketing for Network Service Firms in Ontario
Progent's consulting services for IT service firms in Ontario California enables you to offer your clients Progent's consulting expertise and Help Desk support using your brand as a transparent supplement to your in-house IT support group. This can put you on the fast track to grow your revenue, fill out your service portfolio, create happy customers, and increase your profits.

Progent's nationwide roster of network experts, PC support specialists, IT administrators, and cybersecurity professionals have worked as seamless supplements to the IT groups of some of the world's largest IT support firms. Progent's breadth and depth of technical knowledge enables you to widen the scope of your IT service business, and Progent's transparency helps you promote and protect your company's brand.

Progent is an IT support firm with two decades of experience delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network infrastructure engineers of any independent IT support company in the world. Progent has provided online technical assistance and consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)

Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for network service firms features seamless resale to your clients of professional services. Progent bills you directly and works under your direction to deliver your clients consulting and support services under your brand. In addition, Progent has an affordable Extended Hours Support Service for customers who require 24x7 support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are fundamental to an efficient Help Desk. But full-featured ticketing platforms are not just expensive to license and staff, but challenging to configure and maintain. Small or niche IT support companies rarely have the required resources. Progent's Call Center and ticketing program offers IT service organizations an affordable way to keep their custom branding while providing their clients responsive desktop support built around an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing solution for IT support companies leverages Progent's investments in highly scalable ticketing technology, a remote desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your existing ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing program enable you to increase your physical and virtual support workload, the diversity of technical issues your business can handle, the number of locations you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT service firms include:

• Progent's remote desktop support group delivers Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal business hours.
• Standard service hours are from 5am to 7pm Pacific Standard Time, five days a week.
• Extended support is offered at extra cost.
• Optional on-premises service in larger metro areas is available throughout the US at additional cost.
• You retain full control of your clients and billing.
• Your clients enter service requests through your branded Internet portal, a toll-free phone number, or by directing a message to your assigned mailbox.
• Every client request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and modified online until resolution.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting for IT Service Providers
Progent's consulting for network service firms allows you to act as a sole point of contact for practically all technical guidance and troubleshooting your clients may require. You can grow your team and core IT skills at your own pace without having to say no to opportunities due to a gap in in-house expertise or a shortage of personnel.

Key features of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent acts as a seamless extension of your in-house IT service group, under your coordination, and bills your firm instead of your client.
• By-the-Minute Billing: Progent charges on a per-minute basis to minimize costs.
• Extensive Service Reporting: Progent uses an enterprise-class reporting system to ensure that all services performed are thoroughly described. This makes it easy for you to shift account assignments to in-house consultants when you have sufficient people and appropriate technical skills.

• Safely Grow Your Service Practice: You can quickly and efficiently take on additional opportunities outside your core fields of expertise and open new geographies without exposure to the risks associated with increasing your full-time staff too quickly.
• Strengthen Your Name: You can solidify your positioning as a comprehensive IT support firm by offering more solutions to more customers under your own company name.
• Add to Your IT Support Portfolio: Progent offers top-tier support in a broad array of IT disciplines and can be a dependable resource for growing your IT service operations.
• Rapid Escalation: Thanks to a large team of high-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
• Make Your Customers Happy: Happy clients stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for help from your competitors.
• Remote Support Experts: For 20 years, Progent has provided online IT support from Help Desk support to high-level consulting. Effective online service cuts costs while delivering fast solutions.
• Advanced Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's industry certifications.

Progent's Practice Areas for Ontario, California Businesses
Progent's nationwide team of certified consultants can provide Ontario, California companies a wide range of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for IT service providers include:

Learn More Details About Progent's Reseller Program for IT Service Firms in Ontario, California
To learn more information about Progent's consulting program for IT service firms in Ontario, California, call 1-800-993-9400 or refer to Contact Progent.