Low-cost Network Troubleshooting from Microsoft and Cisco certified Professionals for Businesses in Ontario, CA
By delivering professional know-how whenever you require it, providing specialized expertise for critical business applications, offering high-value services such as virtual data center hosting, billing solely for help you receive, and requiring no setup or retainer fees for standard services, Progent enables your company to increase the competitive value of your information system and cut service costs. Progent appreciates that information system protection, dependability, and performance are just as critical to small businesses as to large corporations but that small organizations don't have the leverage to invest aggressively in computer networks and in-house support groups. Progent's fundamental value proposition is that no IT consulting organization can equal Progent's capability to deliver the IT support expertise your business requires when you require it and at a cost you can afford.

For medium-size and enterprise businesses, Progent offers co-sourcing services to add to the technical skills of your internal network service group. This can reduce expenses and help meet schedules for major IT initiatives such as software programming, disaster recovery preparedness, security evaluations, office consolidations, or software migrations.

Progent can also offer access to accredited consultants to help your business to plan and implement a sensible cloud computing strategy.

Core Products and Technologies Serviced by Progent's Consultants for Companies in Ontario, California
Progent's nationwide team of world-class experts offers support for all facets of network systems found in businesses of any size. Practice areas served by Progent in Ontario include:

Support Delivery Options for Ontario, California Businesses
Progent offers a selection of alternatives for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, system architecture, and network management outsourcing. Progent's model for providing IT support services is based on the Help Desk Call Center structure common to larger IT organizations. Progent's Help Desk Support Model promotes rapid support, thorough activity records, consistent follow-up, and tight expense monitoring across a range of network service delivery options that include online repairs, in-person support, and top-tier consulting.

  • Online Service
    Progent's Technical Response Center (TRC) offers urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified support professionals can assist customers to analyze and repair hardware and software issues without the cost or delay of on-premises support visits. The background of Progent's network engineers makes it possible to resolve most IT issues rapidly. For the most complex issues, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-accessible registration procedure for first-time clients to address urgent network problems and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Find out additional details about Progent's online network troubleshooting services.

  • Onsite Service
    Progent offers onsite technical assistance for signed-up customers in larger cities in the United States. Progent's on-site support personnel can operate in conjunction with Progent's online service experts to give small businesses the best of both worlds: hands-on support professionals when you need them plus the remote help of Progent's seasoned team of network consultants, security professionals, and business application developers. The response time for in-person support calls is typically less than one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Find out more concerning why to register for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems. To learn more, refer to Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's pool of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation platform for managing service requests, ticketing, responsibility, progress tracking, and metrics. For more information, see Progent's shared Help Desk services.

  • Consulting Expertise
    Progent offers small businesses budget-friendly access to world-class consultants who can deliver assistance with vital products and technologies such as Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero PEN test products, network security engineering, high availability network consulting, virtual server solutions, plus configuration, customization and support for small business applications including financials, ERP, reporting, sales automation, and productivity suites. Progent can provide assistance with short-term projects such as site relocations and massive system migrations, extended initiatives like upgrading an older MRP platform to a current Microsoft Dynamics or Dynamics 365 package, database software programming and administration support, and web development, continuing services including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent services such as disaster recovery and virus removal.

  • Network Infrastructure Consulting Services for Teleworkers
    Progent can assist small and mid-size companies to plan, set up and troubleshoot the infrastructure to support work-from-home employees. Areas of infrastructure for which Progent's consultants can deliver support include secure and convenient VPN connectivity, Virtual Desktop Infrastructure platforms, router configuration, Wi-Fi network design and implementation, and reliable Internet connectivity. To find out about Progent's network infrastructure support services for an at-home workforce, visit infrastructure guidance for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize organization's production servers in an environment that not only delivers the highest level of availability and expandability but that is also easy for customers to migrate to another support firm or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting is based on mature virtualization techniques that allow companies with mixed environments to save dramatically on the costs of hardware, infrastructure support, and IT management while getting enterprise-class dependability and an unparalleled degree of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed solution, can support the multi- platform and non- standardized networks common with small companies, and keeps ownership of the software licenses in the client's hands so that migrating to a different virtualized host is fast, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced online consulting services to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has more than two decades of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's low-cost ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior machine learning tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the complete malware attack progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-premises device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and debug their networking hardware like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that all looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with data security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current cybersecurity posture and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and office productivity applications important to most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an increasingly complex array of infrastructure technologies including firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-Premier cybersecurity consultants, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a company-wide perspective on system protection and can help with advanced security projects like SIEM solutions to help enterprises comply with industry guidelines and statutory regulations for network information protection and reporting.

The scope and depth of Progent's consulting staff offer a powerful array of advantages to customers wishing to increase the productivity of their information network within an affordable budget. These benefits include:

  • Best Industry Service Methodology
    Progent's staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on professional experience, at the forefront of IT service, performing a broad variety of IT projects for an extensive array of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This guarantees that you get not only world-class technical capability, but also a support engineer with proven approaches for solving actual network problems quickly. Learn more details concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to bill for online support and on-site help by the minute. Consequently, you pay exclusively for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and asks no retainer for services delivered during regular working hours. Many service organizations demand large minimum payments or charge in increments of a quarter hour or more. Progent's small pricing granularity avoids king-size bills for quick fixes. Another benefit of by-the-minute pricing is that you will not be tempted to permit minor problems to stay unaddressed until they become big ones. Find out additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Support
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local support firms who provide minimal documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation given by each consultant to every customer. The practice of detailing and archiving service records results in more efficient support and eliminates a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who won't release the keys to the kingdom. Find out more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their scope, Progent can focus on delivering hard-to-find services where Progent faces little competition. Small businesses who work with freelance service providers or who maintain internal IT staffs gain when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient. Learn additional information about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Ontario, California company needs to get in touch with Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Help
For fast online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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