Apple macOS and OS X, Linux, Solaris Consulting

Progent provides nationwide remote phone support and consulting services for companies who operate UNIX, Linux, or Solaris networks or whose information systems include a combination of UNIX and Microsoft products. Online IT help provides maximum return for your IT budget by protecting user efficiency and shortening the hours billed for network repair services. Sophisticated remote support tools and experienced technicians and consultants combine to enable Progent to handle the majority of network issues quickly without needlessly expending time and money by traveling to your site. In most of cases your IT issues can be dealt with by telephone or via a mix of telephone help and remote access. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISA premier security specialists to assist with the most challenging network problems.

Progent bills for phone support per minute. As a result, you are invoiced exclusively for services received. Progent asks for no initialization charge. Many remote support companies demand substantial minimum payments or bill for each quarter hour or longer. Progent's one-minute granularity and straightforward pricing policy do away with large tabs for speedy solutions.

UNIX/Linux, Cisco Infrastructure, Microsoft Windows, and System Security Expertise
Progent's online support engineers have expertise in a broad array of technologies. This scope of technical skills makes it possible to manage virtually any crisis likely to take place in a small company information system. Certifications held by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To provide assistance to customers with mixed-OS environments, Progent also offers access to engineers with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security staff members include CISM consultants, CISSP cybersecurity specialists, and Information System Security Architecture Professional engineers.

• UNIX/Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services address a wide range of computer technology such as system architecture, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server economization and easy management, and transitioning from legacy systems to MS Windows or Linux-based environments. Progent's team-based approach to solving technical issues promotes quick escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts support costs.

  Progent's UNIX/Linux consultants can offer emergency phone-based assistance troubleshooting problems within UNIX/Linux networks based on popular variants of UNIX including: macOS and OS X, Solaris, IBM AIX Operating System, HP-UX, BSD, SCO and SGI/Irix or important Linux distributions such as RedHat Linux, SUSE Linux, Debian-GNU and CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo.

• Premier Cisco Engineers
  The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for networking engineers, and certifies an individual's networking knowledge at the expert level. CCIEs can handle the most complex problems surrounding network design, integration, administration, protection, and repair. CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management utilities and coming up with workarounds or obtaining software updates to resolve problems. CCIEs are an excellent value because their depth of experience enables them to fix the most complex problems rapidly. In common cases, less seasoned consultants can struggle with identical problems for many hours or days.

  Progent is one of the few support organizations that makes CCIEs available to assist small and mid-size businesses. Progent can provide fast access to a CCIE by telephone so that you can get timely help for complex network issues that are hurting business efficiency but are outside the scope of your local IT maintenance providers. Progent's CCIE consultants can connect to your network using secure on-line troubleshooting tools in order to provide fast and affordable analysis and repair of critical network trouble. To find out how to get in touch with a Progent CCIE for immediate assistance with your network, visit Urgent Support.

  Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's market-leading catalog of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as protection and VPN solutions.

• Certified Windows Expertise
  Progent's Microsoft-certified remote support engineers offer computer system problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of support professionals who can assist you with a broad range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2019 Server integration, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange 2010 monitoring and support, SharePoint Server 2016 migration consulting services, SharePoint Server 2019 design and configuration, Microsoft Teams configuration support, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online training, SBS Server consulting, and Windows Essentials migration and cloud integration.

• CISM and ISSAP Premier System Security Experts
  Progent can provide qualified CISM and CISSP security engineers to deliver a range of system protection services to strengthen the defenses of your UNIX environment against assaults or assist you to recover rapidly from a breach. Security services available from Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recuperation from malicious attacks; setting up firewalls; designing safe architectures for remote and mobile access; securing your messaging infrastructure against viruses, spam and DHA attacks; and offering 24x7 network monitoring.

Also, Progent offers nationwide online monitoring support powered by System Center Operations Manager (SCOM), adapted by Progent to accommodate your business so your network maintenance is proactive and automated. By anticipating possible issues before they result in downtime, automated monitoring can minimize disruptive and expensive network breakdowns.

Call Center Outsourcing
Progent offers three essential programs for Help Desk support including Microsoft and UNIX/Linux Call Center Outsourcing Services, Virtual Help Desk Services (a transparent supplement to your current Call Center resources), and Call Center Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX/Linux experts offers your clients convenient contact with a dependable support group with extensive experience delivering telephone-based help and online repair for networks powered by Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Help Desk a positive image as a key contributor to business performance, and Progent's goal is to resolve and not merely report problems.

How to Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or Mac technology, go to Progent's urgent remote help, call 1-800-993-9400, or see Contact Progent.