Apple macOS and OS X, Linux, Solaris Consulting

Progent provides national online technical support and troubleshooting services for companies who run UNIX or Linux environments or whose information systems include a combination of UNIX/Linux and Microsoft technology. Online IT help offers maximum return for your information technology dollar by extending user productivity and limiting the hours charged for network analysis and repair. Sophisticated remote access technology and experienced technicians and consultants combine to enable Progent to solve most IT problems rapidly without wasting time and dollars by traveling to your location. In most of situations your IT issues can be remediated by telephone or through a mix of telephone support and remote access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISM certified security specialists to assist with the most difficult system issues.

Progent bills for online support on a per-minute basis. This means you are invoiced just for support delivered. Progent requires no initialization fee. Many remote support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity and straightforward pricing policy do away with large tabs for quick repairs.

UNIX/Linux, Cisco, Windows, and Network Security Expertise
Progent's remote support professionals have expertise in a broad array of technologies. This breadth of capability allows Progent's consultants to manage virtually any emergency likely to occur in a small business information system. Certifications earned by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.

To provide assistance to customers with mixed-platform networks, Progent also offers the support of engineers with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's accredited security resources include Certified Information Security Manager (CISM) Engineers, CISSP security experts, and Information System Security Architecture Professional (ISSAP) engineers.

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a broad range of computer technology such as network architecture, email solutions, system and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server consolidation and simplified management, and transitioning from older systems to Windows or Linux-based environments. Progent's team-oriented approach to solving technical problems enables quick escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.

  Progent's UNIX/Linux support engineers can provide emergency online assistance troubleshooting anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as: macOS and Mac OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX) or major Linux distros such as RedHat Linux, SUSE Linux, Debian GNU/Linux and CentOS, Ubuntu Linux, Mandriva Linux, PCLlinuxOS, fedora Linux, and Gentoo.

• Premier Cisco Infrastructure Engineers
  The CCIE (Cisco Certified Internetwork Expert) credential is the top recognition for network professionals, and certifies a person's networking skills at the expert level. CCIEs can resolve even the most challenging problems encountered in network design, integration, administration, security, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in isolating problems with IOS Software network management utilities and coming up with alternate approaches or obtaining software patches to correct problems. CCIEs are an excellent value because their depth of expertise allows them to resolve the most intractable problems rapidly. In common cases, less seasoned engineers can wrestle with identical tasks for hours or even days.

  Progent is one of the few consulting organizations that makes CCIEs accessible to help small and mid-size companies. Progent offers fast access to a CCIE by telephone so that you can get timely help for urgent network problems that are impacting business productivity but are beyond the experience of your ordinary network maintenance providers. Progent's CCIE engineers can tie into your environment via secure remote support technology in order to provide quick and economical diagnosis and repair of critical network problems. To learn how to talk to a Progent CCIE for immediate help with your network, go to Urgent Support.

  Progent's certified CCIEs offer expertise in the entire range of Cisco's industry-leading selection of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as protection and VPN solutions.

• Authorized MS Windows Expertise
  Progent's Microsoft-expert online service engineers can provide computer system problem solving and IT help for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the assistance of support professionals who can assist you with a broad range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2019 deployment, MS Exchange 2016 migration, Exchange Server 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment support, SharePoint 2019 planning and integration, Microsoft Teams upgrade consulting, Skype for Business Server migration consulting, Lync Server management and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server training, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

• CISM and CISSP Certified Network Security Experts
  Progent can provide certified CISM and ISSAP security consultants to deliver a variety of security services to improve the defenses of your UNIX network against internal or external threats or assist you to recuperate quickly from a penetration. Security services available from Progent include: comprehensive security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; setting up firewalls; establishing secure architectures for remote and mobile access; protecting your email infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.

Also, Progent offers country-wide online monitoring support powered by Microsoft System Center 2012 R2 Operations Manager, adapted by Progent for your environment so your network maintenance is proactive rather than reactive. By detecting possible problems before they cause network outages, remote monitoring can minimize stressful and expensive service breakdowns.

Help Desk Outsourcing
Progent provides several essential types of Helpdesk support including Microsoft and UNIX Help Desk Outsourcing Support Services, Virtual Helpdesk Support Services (a seamless extension of your current Call Center staff), and Helpdesk Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of certified Microsoft and UNIX professionals gives your clients instant access to a dependable technical group with years of experience delivering phone support and remote access troubleshooting for networks powered by Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on earning the Helpdesk a respected image as a key contributor to company performance, and Progent's goal is to resolve and not simply record problems.

How to Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote help with UNIX, Linux, Solaris, or Mac products, go to Progent's urgent remote help, telephone 1-800-993-9400, or visit Contact Progent.