Apple macOS and OS X, Linux, Solaris Expertise

Progent offers nationwide urgent help and consulting services for businesses that run UNIX or Linux environments or whose IT systems feature a combination of UNIX and Microsoft Windows technology. Remote IT help offers maximum leverage for your IT dollar by extending client efficiency and limiting the time charged for network analysis and repair. Advanced online access utilities and skilled service specialists and consultants allow Progent to handle the majority of network issues rapidly without wasting time and money by traveling to your location. In most of situations your network problems can be remediated by telephone or via a mix of phone support and remote network analysis. Progent can make available Cisco CCIE infrastructure engineers and CISSP and ISSAP certified security specialists to assist with the most challenging network issues.

Progent bills for online support per minute. Consequently, you owe just for support delivered. Progent requires no service activation charge. Many remote service companies demand large minimum fees or bill for each quarter hour or longer. Progent's one-minute granularity and straightforward billing model save you from large tabs for quick repairs.

UNIX, Cisco CCIE, Microsoft Windows, and Network Security Support
Progent's remote support professionals have expertise in a broad range of disciplines. This scope of capability allows Progent's consultants to handle almost any emergency likely to occur in a small company network. Certifications held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To support clients with multi-OS networks, Progent also provides the services of engineers with Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security staff members include Certified Information Security Manager consultants, CISSP security experts, and Information System Security Architecture Professional engineers.

• UNIX/Linux, Sun Solaris, and macOS and Mac OS X Expertise
  Progent's UNIX/Linux, Solaris, and macOS and Mac OS X remote support services cover a broad array of computer technology including system architecture, email solutions, system and process security, UNIX and Windows integration, virtual server products for server consolidation and easy administration, and transitioning from legacy applications to Windows or Linux-based environments. Progent's team-based approach to solving network problems enables quick escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service expense.

  Progent's UNIX and Linux consultants can provide urgent phone-based assistance analyzing anomalies affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX including: macOS and OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or major Linux distros such as RedHat Linux, SUSE Linux, Debian GNU/Linux and CentOS, Ubuntu, Mandriva, PCLOS, fedora, and Gentoo Linux.

• Certified Cisco CCIE Engineers
  The CCIE (Cisco Certified Internetwork Expert) certification is the premier recognition for networking consultants, and indicates a person's networking knowledge at the master level. CCIEs can handle the most complex problems encountered in network planning, integration, administration, security, and repair. CCIEs operate on a privileged basis with Cisco's internal support staff in identifying anomalies with Cisco IOS Software network management utilities and coming up with workarounds or obtaining software updates to fix problems. CCIEs are an exceptional value because their deep expertise enables them to fix the most complex problems quickly. In many cases, less qualified consultants can wrestle with the same problems for hours or even days.

  Progent is one of the few support organizations that makes CCIEs accessible to help small and medium sized businesses. Progent offers quick access to a CCIE by phone so that you can get timely help for complex network problems that are impacting worker efficiency but are beyond the experience of your ordinary network maintenance resources. Progent's CCIE support experts can tie into your environment via the latest remote troubleshooting technology in order to perform fast and affordable diagnosis and remediation of critical network trouble. To learn how to talk to a Progent CCIE for immediate assistance with your network, visit Urgent Support.

  Progent's certified CCIEs have expertise in the entire range of Cisco's market-leading catalog of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module, protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, plus security and VPN products.

• Authorized Windows Experts
  Progent's Microsoft-expert online service professionals can provide computer system problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can assist your company with a wide range of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration, Exchange 2010 troubleshooting, SharePoint Server 2016 migration consulting services, SharePoint 2019 planning and deployment, Microsoft Teams configuration support, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server planning, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

• CISM and ISSAP Certified Network Security Consultants
  Progent can give you access to certified CISM and ISSAP security consultants to deliver a variety of system protection services to strengthen the protection of your UNIX network against internal or external threats or assist you to recuperate rapidly from a breach. Security services available from Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm assaults; setting up firewalls; designing safe techniques for off-site and mobile connectivity; securing your email system against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.

Also, Progent can provide country-wide online monitoring support powered by System Center Operations Manager, adapted by Progent to accommodate your business so your computer support is proactive and automated. By anticipating emerging issues before they result in network outages, automated monitoring can minimize stressful and costly network breakdowns.

Help Desk Outsourcing
Progent provides three essential programs for Helpdesk support : Microsoft and UNIX/Linux Call Center Outsourcing Services, Virtual Helpdesk Support Services (which are a seamless extension of your existing Call Center resources), and Helpdesk Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and UNIX/Linux experts gives your clients easy contact with a reliable support group with years of background delivering telephone-based support and online troubleshooting for networks based on Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Help Desk a positive reputation as a key contributor to business productivity, and Progent's target is to fix and not simply record problems.

How to Contact Progent's Online Service Experts
To contact Progent about urgent remote help with UNIX, Linux, Solaris, or Mac products, visit Progent's urgent phone-based support, telephone 1-800-993-9400, or go to Contact Progent.