macOS and OS X, Linux, Solaris Consulting

Progent provides nationwide urgent phone support and troubleshooting services for companies that operate UNIX, Linux, or Sun Solaris environments or whose IT systems feature a mix of UNIX/Linux and Microsoft technology. Remote IT help offers optimum leverage for your IT budget by preserving user productivity and shortening the hours charged for network repair services. Sophisticated online support tools and experienced service specialists and consultants allow Progent to solve most IT problems rapidly without wasting time and money by making trips to your site. In most of situations your network issues can be remediated over the phone or via a combination of telephone support and remote access. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISSP and ISSAP certified security specialists to help with the most difficult network problems.

Progent charges for online support per minute. Consequently, you owe exclusively for support delivered. Progent asks for no initialization fee. Many remote support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's small granularity and simple pricing model avoid big invoices for quick repairs.

UNIX/Linux, Cisco CCIE, Microsoft Windows, and System Security Support
Progent's remote consulting engineers have expertise in a wide array of technologies. This scope of technical skills allows Progent's consultants to manage almost any crisis likely to take place in a small company network. Certificates held by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.

To provide assistance to clients with mixed-OS environments, Progent also provides access to engineers with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security resources include CISM Engineers, CISSP cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and macOS and Mac OS X phone-based consulting services cover a broad spectrum of computer technology including network architecture, email solutions, system and operational security, UNIX/Linux and Windows integration, virtual server technologies for server economization and easy management, and migration from older systems to Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.

  Progent's UNIX and Linux support engineers can provide urgent phone-based assistance diagnosing problems within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including: macOS and OS X, Sun Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and SGI/Irix or major Linux distros including RedHat, SUSE Linux, Debian-GNU and CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS, fedora, and Gentoo Linux.

• Certified Cisco Engineers
  The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for network professionals, and certifies an individual's networking skills at the master level. CCIEs can resolve even the most complex problems surrounding network planning, integration, management, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house support staff in identifying problems with IOS Software network management tools and coming up with workarounds or obtaining software patches to fix problems. CCIEs are an exceptional value because their deep expertise enables them to resolve the most complex problems quickly. In common instances, less seasoned engineers can wrestle with identical tasks for hours or days.

  Progent is among the few support organizations that makes CCIEs accessible to support small and mid-size businesses. Progent can provide quick contact with a CCIE by phone so that you can get timely support for urgent network problems that are hurting worker efficiency but are outside the scope of your local IT maintenance personnel. Progent's CCIE engineers can connect to your environment via state-of-the-art remote troubleshooting tools in order to provide quick and affordable analysis and remediation of critical network trouble. To learn how to talk to a Progent CCIE for timely help with your IT infrastructure, go to Urgent Support.

  Progent's certified CCIEs have expertise in the entire range of Cisco's industry-leading catalog of networking products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module, protected high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as protection and VPN technology.

• Authorized MS Windows Expertise
  Progent's Microsoft-expert online support experts can deliver computer repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can help your company with a wide range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange Server 2019 deployment, Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration, Exchange 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment consulting services, SharePoint Server 2019 planning and integration, Microsoft Teams upgrade consulting, Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online training, SBS Server support, and Windows Essentials migration and cloud integration.

• CISM and CISSP Certified System Security Specialists
  Progent can provide qualified CISM and CISSP security engineers to deliver a range of system protection services to enhance the defenses of your UNIX/Linux environment against attacks or help your business to recuperate quickly from a penetration. Security solutions available from Progent include: comprehensive security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious assaults; setting up firewalls; designing secure architectures for remote and mobile connectivity; protecting your messaging system against viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.

In addition, Progent offers nationwide remote monitoring services based on System Center Operations Manager, configured by Progent for your business so your network maintenance is proactive and automated. By detecting potential problems before they cause network outages, automated monitoring can minimize stressful and expensive service breakdowns.

Help Desk Outsourcing
Progent provides several essential types of Help Desk services including Microsoft and UNIX Helpdesk Outsourcing Support Services, Virtual Help Desk Support Services (which are a transparent extension of your current Call Center staff), and Call Center Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX experts offers your clients convenient contact with a dependable support resource with extensive experience providing telephone-based support and remote access repair for IT systems based on Microsoft and UNIX/Linux technology. Progent's concentration is on giving the Help Desk a respected reputation as a solid contributor to company performance, and Progent's target is to fix rather than simply report problems.

How to Contact Progent's Remote Service Experts
To get in touch with Progent about urgent remote support with UNIX/Linux networking, go to Progent's urgent phone-based help, telephone 1-800-993-9400, or visit Contact Progent.