macOS and OS X, Linux, Solaris Expertise

Progent offers national urgent phone support and consulting services for companies who run UNIX or Linux networks or whose information systems feature a combination of UNIX and Microsoft Windows products. Remote IT help provides maximum leverage for your information technology dollar by protecting client productivity and shortening the hours billed for computer repair services. Advanced remote support utilities and skilled service specialists and engineers allow Progent to solve the majority of network problems quickly without wasting time and dollars by traveling to your location. In most of situations your network issues can be remediated by telephone or through a mix of telephone support and remote connectivity. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISA and CISM premier security specialists to help with the toughest system problems.

Progent bills for remote support per minute. As a result, you are charged just for support received. Progent imposes no initialization charge. Many remote service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity and straightforward pricing policy do away with big bills for quick solutions.

UNIX/Linux, Cisco Infrastructure, Windows, and Network Security Support
Progent's online support engineers have certified skills in a wide array of technologies. This breadth of technical skills allows Progent's consultants to manage virtually any crisis likely to occur in a small business network. Certifications held by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, CCDA and CCDP.

To provide assistance to customers with multi-OS environments, Progent also provides the services of engineers with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security resources include Certified Information Security Manager (CISM) Engineers, CISSP security experts, and Information System Security Architecture Professional (ISSAP) consultants.

• UNIX/Linux, Sun Solaris, and macOS and Mac OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad range of computer technology such as network architecture, email systems, system and operational security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and simplified administration, and migration from older applications to MS Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts service costs.

  Progent's UNIX and Linux consultants can offer emergency phone-based help troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by popular versions of UNIX including: macOS and OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or important Linux distributions including RedHat Linux, SUSE, Debian GNU/Linux and CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS, fedora, and Gentoo Linux.

• Certified Cisco Infrastructure Engineers
  The CCIE credential is the top recognition for network engineers, and certifies an individual's technical skills at the master level. CCIEs can resolve even the most difficult issues surrounding network design, integration, management, protection, and repair. CCIEs work with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS Software network administration utilities and coming up with alternate approaches or installing software updates to correct problems. CCIEs represent an exceptional value because their deep experience allows them to solve the most complex problems rapidly. In many instances, less qualified engineers can struggle with identical problems for many hours or days.

  Progent is one of the rare consulting firms that makes CCIEs available to support small and mid-size businesses. Progent can provide quick contact with a CCIE by phone so that you can receive timely help for urgent network issues that are hurting worker productivity but are beyond the experience of your local network support resources. Progent's CCIE engineers can tie into your environment via the latest remote support tools in order to perform fast and affordable diagnosis and repair of urgent system trouble. To learn how to contact a Progent CCIE for immediate assistance with your IT infrastructure, go to Urgent Support.

  Progent's Cisco-certified CCIEs offer expertise in all of Cisco's industry-leading catalog of connectivity products such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus security and Virtual Private Network (VPN) solutions.

• Authorized Windows Expertise
  Progent's Microsoft-expert remote service engineers can deliver computer problem solving and IT help for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of support engineers who can assist you with a wide range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Exchange 2010 management, SharePoint 2016 migration consulting services, SharePoint Server 2019 design and integration, Microsoft Teams upgrade consulting, Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online planning, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

• CISM and ISSAP Premier System Security Consultants
  Progent can give you access to qualified CISM and ISSAP security engineers to offer a range of security services to improve the protection of your UNIX/Linux network against internal or external threats or help you to recuperate rapidly from a breach. Security solutions available from Progent include: comprehensive security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm attacks; setting up firewalls; establishing secure techniques for off-site and mobile access; protecting your email infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.

Also, Progent offers country-wide remote monitoring support based on System Center Operations Manager, adapted by Progent for your environment so that your network support is proactive rather than reactive. By detecting emerging issues before they result in downtime, remote monitoring can minimize stressful and expensive service crises.

Call Center Support
Progent offers three basic programs for Helpdesk services including Microsoft and UNIX Helpdesk Outsourcing Support Services, Virtual Help Desk Support Services (a seamless extension of your existing Help Desk staff), and Call Center Operations Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and UNIX professionals gives your customers instant access to a reliable technical resource with extensive experience delivering phone support and online repair for networks based on Microsoft and UNIX/Linux technology. Progent's focus is on earning the Help Desk a positive image as a solid contributor to business performance, and Progent's aim is to fix rather than simply report problems.

How to Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online assistance with UNIX/Linux products, visit Progent's urgent phone-based support, phone 1-800-993-9400, or visit Contact Progent.