Apple macOS and OS X, Linux, Solaris Expertise

Progent offers national online technical support and troubleshooting services for companies who operate UNIX, Linux, or Solaris environments or whose information systems include a mix of UNIX and Microsoft Windows products. Online network consulting provides maximum return for your information technology budget by extending client efficiency and limiting the hours charged for network analysis and repair. Sophisticated remote access tools and skilled service specialists and consultants combine to enable Progent to handle most network issues rapidly without wasting time and money by traveling to your location. In most of situations your IT problems can be remediated over the phone or through a combination of telephone support and online access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISA certified security professionals to assist with the most challenging network problems.

Progent charges for telephone-based support by the minute. As a result, you pay exclusively for services delivered. Progent imposes no service activation charge. Many remote support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity and simple pricing model avoid big tabs for speedy solutions.

UNIX/Linux, Cisco Infrastructure, Microsoft Windows, and Network Security Support
Progent's online consulting engineers have certified skills in a wide array of technologies. This breadth of capability allows Progent's consultants to handle virtually any crisis likely to occur in a small business information system. Certificates earned by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.

To provide assistance to clients with multi-platform environments, Progent also offers access to engineers with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security staff members include CISM consultants, CISSP security experts, and CISSP-ISSAP consultants.

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services cover a broad spectrum of information technology including system architecture, email solutions, system and process security, UNIX/Linux and Windows integration, virtual server technologies for server hardware consolidation and simplified management, and transitioning from older applications to Windows or Linux solutions. Progent's group-oriented methodology for resolving technical problems promotes quick escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers service costs.

  Progent's UNIX and Linux support engineers can provide urgent phone-based assistance troubleshooting anomalies within UNIX, Linux, or Solaris networks based on popular variants of UNIX including: macOS and Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX or important Linux distributions including RedHat, SUSE Linux, Debian GNU/Linux and CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS, fedora Linux, and Gentoo Linux.

• Premier Cisco Infrastructure Engineers
  The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for networking engineers, and certifies an individual's technical knowledge at the expert level. CCIEs can handle the most challenging issues surrounding network planning, integration, management, protection, and troubleshooting. CCIEs operate closely with Cisco's internal engineers in identifying anomalies with Cisco IOS Software network administration tools and developing workarounds or obtaining software patches to correct problems. CCIEs are an excellent value because their depth of expertise enables them to solve the most intractable problems quickly. In many cases, less qualified consultants can wrestle with identical problems for hours or even days.

  Progent is one of the few support firms that makes CCIEs accessible to support small and medium sized companies. Progent can provide quick access to a CCIE by phone so that you can receive immediate help for urgent network problems that are hurting business productivity but are beyond the scope of your ordinary IT support resources. Progent's CCIE support experts can tie into your environment via state-of-the-art remote troubleshooting tools in order to perform quick and affordable analysis and remediation of critical system problems. To find out how to talk to a Progent CCIE for immediate assistance with your IT infrastructure, visit Progent's Urgent Support.

  Progent's certified CCIEs offer expertise in the entire range of Cisco's market-leading selection of connectivity products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM, secure broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, as well as protection and Virtual Private Network (VPN) technology.

• Authorized Microsoft Windows Experts
  Progent's Microsoft-premier online service engineers can provide computer system repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of support engineers who can help you with a broad variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange Server 2019 integration, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 troubleshooting, SharePoint Server 2016 migration and hybrid deployment support, SharePoint 2019 planning and configuration, Microsoft Teams planning and deployment consulting, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online training, SBS Server 2011 support, and Windows Essentials cloud integration.

• CISM and CISSP Premier Network Security Experts
  Progent can give you access to accredited CISM and ISSAP security consultants to offer a variety of system protection solutions to improve the protection of your UNIX network against attacks or assist your business to recuperate quickly from a penetration. Security services offered by Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recovery from malicious assaults; setting up firewalls; designing secure techniques for off-site and mobile access; securing your email infrastructure from viruses, spam and DHA attacks; and offering 24x7 network monitoring.

In addition, Progent can provide country-wide online monitoring support based on System Center Operations Manager, adapted by Progent to accommodate your business so that your network maintenance is proactive and automated. By anticipating potential issues before they result in downtime, remote monitoring can minimize stressful and expensive service crises.

Call Center Outsourcing
Progent provides three basic programs for Help Desk support : Microsoft and UNIX Helpdesk Outsourcing Support Services, Virtual Help Desk Services (which are a transparent supplement to your current Help Desk resources), and Help Desk Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX/Linux experts offers your customers convenient contact with a reliable technical group with years of background delivering phone support and online repair for networks based on Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on earning the Helpdesk a positive reputation as a solid contributor to company productivity, and Progent's goal is to resolve rather than simply record problems.

How to Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Solaris, or Mac technology, go to Progent's urgent phone-based support, phone 1-800-993-9400, or refer to Contact Progent.