macOS and OS X, Linux, Solaris Consulting

Progent offers nationwide online help and troubleshooting services for businesses who operate UNIX or Linux environments or whose IT systems include a mix of UNIX/Linux and Microsoft technology. Online technical support offers optimum leverage for your IT budget by protecting user efficiency and limiting the hours charged for network repair services. Advanced online support utilities and skilled service specialists and engineers combine to enable Progent to handle the majority of IT problems quickly without wasting time and dollars by traveling to your location. In the vast majority of situations your network issues can be dealt with over the phone or through a combination of phone help and online network analysis. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISM and CISSP premier security professionals to assist you with the most challenging system issues.

Progent bills for remote help per minute. As a result, you owe just for services received. Progent asks for no initialization charge. Many online support firms impose substantial minimum fees or bill for every fifteen minutes or longer. Progent's one-minute granularity and straightforward pricing policy avoid big tabs for fast fixes.

UNIX/Linux, Cisco Infrastructure, MS Windows, and System Security Experts
Progent's remote consulting engineers have certified skills in a wide range of disciplines. This scope of capability allows Progent's consultants to handle almost any emergency likely to occur in a small company information system. Certifications held by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Professional.

To support clients with mixed-platform environments, Progent also offers access to engineers with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's certified security staff members include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.

• UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and macOS and Mac OS X remote support services cover a broad range of information technology including network architecture, email systems, system and operational security, UNIX and Windows integration, VMware products for server economization and simplified administration, and transitioning from legacy systems to MS Windows or Linux solutions. Progent's group-oriented methodology for resolving network issues promotes quick escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This expedites repair of critical problems, reduces network downtime, and cuts support costs.

  Progent's UNIX and Linux support engineers can offer urgent online help analyzing problems affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as: macOS and OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and SGI/Irix or important Linux distributions such as RedHat Linux, SUSE Linux, Debian GNU/Linux and CentOS, Ubuntu, Mandriva Linux, PCLOS, fedora, and Gentoo.

• Certified Cisco Consultants
  The CCIE credential is the premier recognition for networking engineers, and certifies an individual's technical skills at the expert level. CCIEs can resolve the most difficult issues encountered in network planning, integration, administration, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with IOS Software network management tools and developing workarounds or obtaining software updates to fix problems. CCIEs are an excellent value since their deep expertise enables them to fix the most complex problems rapidly. In many cases, less seasoned consultants can wrestle with identical problems for hours or days.

  Progent is among the few consulting firms that makes CCIEs available to help small and mid-size companies. Progent can provide fast access to a CCIE by phone so that you can receive immediate support for complex network problems that are hurting business productivity but are beyond the scope of your local network maintenance resources. Progent's CCIE engineers can tie into your environment using sophisticated remote support technology in order to provide fast and affordable diagnosis and remediation of urgent network problems. To learn how to get in touch with a Progent CCIE for timely assistance with your IT infrastructure, visit Urgent Support.

  Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's industry-leading selection of connectivity appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, plus security and Virtual Private Network (VPN) solutions.

• Authorized Windows Experts
  Progent's Microsoft-certified online support engineers can provide computer system troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of consulting professionals who can assist your company with a wide range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange Server 2019 integration, Microsoft Exchange Server 2016 upgrade support, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 troubleshooting, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint 2019 planning and integration, Microsoft Teams planning and deployment consulting, Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server planning, SBS Server 2011 support, and Windows Essentials cloud integration.

• CISM and CISSP Certified System Security Consultants
  Progent can give you access to accredited CISM and CISSP security consultants to deliver a variety of system protection solutions to strengthen the protection of your UNIX network against assaults or help you to recuperate rapidly from a breach. Security solutions offered by Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recuperation from malicious attacks; configuring firewalls; designing secure architectures for off-site and mobile access; securing your messaging infrastructure against spam and directory harvest attacks; and offering 24x7 proactive monitoring.

In addition, Progent can provide nationwide remote monitoring support powered by Microsoft System Center 2012 R2 Operations Manager, configured by Progent to accommodate your business so that your computer maintenance is proactive and automated. By detecting possible problems before they result in downtime, system monitoring can avoid disruptive and costly network breakdowns.

Call Center Outsourcing
Progent offers several basic types of Helpdesk support including Microsoft and UNIX/Linux Helpdesk Outsourcing Services, Virtual Help Desk Support Services (a transparent extension of your existing Call Center staff), and Helpdesk Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and UNIX professionals gives your customers convenient contact with a dependable support group with years of background delivering telephone-based help and online troubleshooting for networks based on Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on earning the Call Center a positive reputation as a key contributor to company productivity, and Progent's aim is to fix and not simply record problems.

How to Contact Progent's Online Support Experts
To get in touch with Progent about urgent phone-based expertise with UNIX/Linux networking, visit Progent's urgent online help, telephone 1-800-993-9400, or go to Contact Progent.