macOS and OS X, Linux, Solaris Expertise

Progent provides nationwide online phone support and consulting services for companies who run UNIX or Linux environments or whose IT systems feature a combination of UNIX and Microsoft products. Online IT help offers optimum return for your information technology budget by preserving client productivity and shortening the hours charged for network analysis and repair. Sophisticated remote support utilities and skilled service specialists and consultants combine to enable Progent to handle most IT problems quickly without needlessly expending time and money by making trips to your site. In most of cases your network problems can be dealt with by telephone or through a combination of telephone support and remote connectivity. Progent can offer the services of Cisco CCIE network engineers and CISSP and ISSAP certified security professionals to assist with the most difficult network issues.

Progent charges for online support on a per-minute basis. Because of this, you are billed only for support received. Progent imposes no startup fee. Many remote support companies demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity and simple billing policy do away with big bills for fast solutions.

UNIX/Linux, Cisco CCIE, Windows, and System Security Experts
Progent's remote consulting engineers have certified skills in a broad range of technologies. This scope of capability allows Progent's consultants to handle virtually any emergency likely to occur in a small company network. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, and Design Associate.

To support customers with mixed-OS networks, Progent also offers the services of consultants with Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's certified security resources include CISM consultants, Certified Information Systems Security Professional (CISSP) security specialists, and CISSP-ISSAP consultants.

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and macOS and Mac OS X phone-based consulting services cover a wide spectrum of information technology such as system architecture, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified management, and transitioning from legacy systems to Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical issues enables quick escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This expedites repair of critical problems, reduces network downtime, and lowers service costs.

  Progent's UNIX and Linux support engineers can offer urgent phone-based assistance diagnosing problems affecting UNIX/Linux systems powered by leading versions of UNIX including: macOS and Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and SGI/Irix or important Linux distros such as RedHat, SUSE Linux, Debian GNU/Linux and CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo.

• Certified Cisco CCIE Engineers
  The CCIE (Cisco Certified Internetwork Expert) certification is the top recognition for network professionals, and certifies a person's networking knowledge at the expert level. CCIEs can resolve the most complex problems encountered in network planning, deployment, administration, security, and troubleshooting. CCIEs work closely with Cisco's internal engineers in identifying anomalies with IOS Software network administration tools and developing workarounds or obtaining software updates to correct problems. CCIEs represent an exceptional value since their depth of experience allows them to solve the most intractable problems quickly. In many cases, less qualified engineers can struggle with the same problems for many hours or days.

  Progent is one of the rare consulting providers that makes CCIEs available to assist small and mid-size businesses. Progent can provide quick contact with a CCIE by telephone so that you can receive timely support for urgent network issues that are hurting worker efficiency but are beyond the experience of your ordinary network maintenance providers. Progent's CCIE consultants can tie into your network via sophisticated on-line troubleshooting tools in order to perform quick and affordable analysis and repair of critical system trouble. To learn how to get in touch with a Progent CCIE for timely assistance with your IT infrastructure, go to Urgent Support.

  Progent's Cisco-certified CCIEs have expertise in all of Cisco's market-leading selection of networking appliances such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM, secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst switches, plus protection and Virtual Private Network (VPN) solutions.

• Authorized MS Windows Experts
  Progent's Microsoft-premier online service experts offer computer system troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of consulting engineers who can assist your company with a wide variety of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2019 integration, Microsoft Exchange Server 2016 upgrade support, Exchange Server 2013 consulting, Exchange 2010 management, SharePoint 2016 migration and hybrid integration consulting, SharePoint Server 2019 design and integration, Microsoft Teams upgrade support, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server training, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

• CISM and CISSP Certified System Security Consultants
  Progent can provide qualified CISM and CISSP security consultants to offer a range of security services that can strengthen the protection of your UNIX network against internal or external threats or assist your business to recover rapidly from a penetration. Security services offered by Progent include: in depth security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; fast recuperation from malicious attacks; configuring firewalls; designing secure techniques for remote and mobile connectivity; securing your email system against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.

In addition, Progent can provide country-wide online monitoring support based on System Center Operations Manager (SCOM), adapted by Progent for your business so that your network support is proactive rather than reactive. By detecting possible issues before they result in network outages, remote monitoring can minimize disruptive and costly service crises.

Help Desk Call Center Outsourcing
Progent provides three basic programs for Helpdesk services : Microsoft and UNIX/Linux Call Center Outsourcing Support Services, Virtual Help Desk Services (a seamless extension of your current Help Desk resources), and Help Desk Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX experts gives your customers easy contact with a reliable support resource with years of experience providing phone help and online repair for networks based on Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Call Center a positive image as a key contributor to business productivity, and Progent's target is to fix and not simply report problems.

How to Contact Progent's Remote Service Professionals
To contact Progent about urgent remote assistance with UNIX, Linux, Solaris, or Mac products, go to Progent's emergency phone-based help, phone 1-800-993-9400, or go to Contact Progent.