Apple macOS and OS X, Linux, Solaris Expertise

Progent provides nationwide online help and troubleshooting services for businesses that operate UNIX, Linux, or Sun Solaris environments or whose IT systems include a combination of UNIX/Linux and Microsoft Windows products. Remote technical support provides optimum leverage for your IT budget by protecting user efficiency and shortening the hours billed for network analysis and repair. Advanced online support technology and experienced technicians and engineers allow Progent to solve most network issues quickly without needlessly expending time and money by traveling to your site. In most of situations your network problems can be dealt with by telephone or through a combination of phone help and remote access. Progent can offer the services of Cisco CCIE infrastructure experts and CISA and CISM premier security professionals to assist you with the toughest system issues.

Progent bills for remote support per minute. Consequently, you owe only for support received. Progent asks for no initialization surcharge. Many remote service firms impose substantial minimum fees or bill for each fifteen minutes or longer. Progent's small granularity and simple pricing policy eliminate big tabs for speedy solutions.

UNIX/Linux, Cisco CCIE, Windows, and System Security Experts
Progent's online consulting engineers have expertise in a broad range of disciplines. This scope of technical skills makes it possible to handle almost any crisis likely to take place in a small business information system. Certifications held by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Professional.

To support customers with multi-platform environments, Progent also offers the services of engineers with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's certified security resources include Certified Information Security Manager consultants, CISSP security experts, and CISSP-ISSAP consultants.

• UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services address a broad array of information technology including network infrastructure, email solutions, network and process security, UNIX and Microsoft Windows integration, virtual server products for server consolidation and simplified management, and transitioning from legacy applications to Microsoft Windows or Linux solutions. Progent's team-oriented approach to solving network problems enables fast escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service expense.

  Progent's UNIX and Linux support engineers can offer urgent phone-based help diagnosing anomalies within UNIX, Linux, or Solaris systems based on leading variants of UNIX including: macOS and Mac OS X, Solaris, IBM AIX OS, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux distributions including RedHat, SUSE Linux, Debian-GNU and CentOS Linux, Ubuntu Linux, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo Linux.

• Premier Cisco Engineers
  The CCIE certification is the premier recognition for network engineers, and indicates an individual's technical skills at the master level. CCIEs can resolve even the most difficult issues encountered in network planning, deployment, management, security, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in identifying anomalies with Cisco IOS Software network administration utilities and developing workarounds or obtaining software patches to fix problems. CCIEs represent an exceptional value because their depth of experience enables them to resolve the most intractable problems quickly. In many cases, less qualified consultants can struggle with the same tasks for many hours or days.

  Progent is among the rare consulting organizations that makes CCIEs available to support small and medium sized companies. Progent can provide fast contact with a CCIE by telephone so that you can receive timely help for complex network problems that are hurting business efficiency but are beyond the experience of your local network maintenance providers. Progent's CCIE consultants can tie into your network by means of state-of-the-art on-line troubleshooting tools in order to provide fast and affordable diagnosis and repair of critical system trouble. To find out how to contact a Progent CCIE for timely assistance with your network, go to Progent's Urgent Support.

  Progent's Cisco-certified CCIEs offer expertise in all of Cisco's market-leading catalog of infrastructure products including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst family switches, plus protection and Virtual Private Network (VPN) products.

• Authorized MS Windows Expertise
  Progent's Microsoft-certified online support experts offer network troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can assist your company with a wide variety of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2019 Server planning and configuration, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Exchange 2010 maintenance, SharePoint Server 2016 migration and hybrid integration expertise, SharePoint Server 2019 design and deployment, Microsoft Teams migration consulting, Microsoft Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server training, SBS Server support, and Windows Essentials migration and cloud integration.

• CISM and ISSAP Premier System Security Professionals
  Progent can give you access to accredited CISM and ISSAP security consultants to offer a variety of security solutions that can enhance the protection of your UNIX/Linux network against attacks or help you to recover quickly from a penetration. Security services offered by Progent include: in depth security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recovery from malicious assaults; configuring firewalls; designing secure architectures for off-site and mobile connectivity; securing your email infrastructure against spam and DHA attacks; and offering 24x7 proactive monitoring.

Also, Progent offers nationwide online monitoring services powered by System Center Operations Manager, adapted by Progent for your business so that your network maintenance is proactive and automated. By detecting potential problems before they result in downtime, system monitoring can avoid stressful and costly network breakdowns.

Help Desk Support and Outsourcing
Progent provides three basic programs for Helpdesk support : Microsoft and UNIX/Linux Help Desk Outsourcing Support Services, Virtual Helpdesk Services (a seamless extension of your current Help Desk team), and Help Desk Operations Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of authorized Microsoft and UNIX/Linux experts offers your customers easy access to a reliable support resource with extensive experience delivering telephone-based help and remote access repair for IT systems based on Microsoft and UNIX/Linux technology. Progent's concentration is on earning the Call Center a respected image as a key contributor to business productivity, and Progent's target is to fix rather than merely report problems.

How to Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based support with UNIX, Linux, Solaris, or Mac products, visit Progent's urgent remote support, call 1-800-993-9400, or go to Contact Progent.