Besides offering rapid access to guidance from top-tier network professionals and subject matter experts to assist Waltham, Massachusetts businesses with specific IT problems or longer-term initiatives, Progent offers temporary supplemental staffing to deliver more generalized assistance like PC help, IT management, and Help Desk call center response. Temporary staffing makes it possible for organizations to deal with expected or surprise peaks in demand for IT personnel, which may be caused by situations such as mergers and acquisitions, data center moves, platform upgrades, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or new regulations. Short-term supplemental staffing can also fill gaps resulting from the loss of full-time staff members because of scheduled vacations, illness, termination, or other reasons.

Benefits of Progent's Temporary Staff Augmentation Program
Progent's short-term staffing services give businesses the ability to respond to surges in demand for network services without being saddled with the costs and delays that come with reviewing and recruiting reliable IT help and without the risk of increasing your full-time head count.

Important features of Progent's short-term staffing services include:

  • Rapid access to proven network professionals
  • Easy initiation, cessation, and re-engagement of services
  • Transparent augmentation of your full-time network support team
  • Full reporting of services performed
  • Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled fast
  • Strong working relationship with a world-class, full-service resource for network support
Progent's Co-managed Help Desk Program
Progent's co-managed Call Center service is a proven on-going staff expansion option that allows IT groups to divide the work of Help Desk Call Center support seamlessly between their full-time IT personnel and Progent's extensive pool of IT support experts. Working as a transparent supplement of your in-house Help Desk, Progent's shared Call Center service is a collaborative service alternative based on by the industry's leading group PSA tool for managing, service calls, ticketing, assigning ownership, tracking responses, and producing management reports.

Why Choose Progent?
Progent has two decades of experience delivering remote and on-premises network services for businesses throughout the U.S. Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's technology certifications.

Progent's Areas of Expertise for Waltham, Massachusetts Businesses
Progent's seasoned team of certified consultants offers Waltham, Massachusetts organizations a broad array of remote technical guidance and debugging services. Practice areas covered under Progent's reseller program for IT service firms include:

Contact Progent for Temporary Staff Augmentation for Waltham, Massachusetts Organizations
To find out more details about Progent's short-term staff augmentation services for Waltham, Massachusetts businesses, call 800-993-9400 or visit Contact Progent.