Besides providing rapid access to high-level network consultants and subject matter experts (SMEs) to help Kansas City, Missouri businesses to resolve specific IT problems or strategic initiatives, Progent offers temporary supplemental staffing to deliver more generalized assistance such as desktop support, network management, and Help Desk call center services. Short-term staffing makes it possible for organizations to respond to anticipated or unexpected peaks in demand for network personnel, which may be caused by scenarios such as company mergers, data center relocation, platform upgrades, paradigm shifts like telecommuting, disaster recovery, busy seasons, or regulatory changes. Short-term supplemental staffing can also cover voids resulting from the absence of in-house staff members because of vacations, health issues, termination, or other reasons.

Advantages of Progent's Temporary Staff Augmentation Program
Progent's temporary staffing services offer businesses the flexibility to respond to increases in demand for network personnel without dealing with the costs and delays that come with identifying and hiring professional technical help and without the risk of increasing your in-house staff size.

Important aspects of Progent's short-term staff augmentation services include:

  • Fast availability of seasoned network professionals
  • Simple engagement, termination, and resumption of services
  • Transparent extension of your full-time IT staff
  • Full documentation of all services performed
  • Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled promptly
  • Close relationship with a top-level, full-service source for IT expertise
Progent's Shared Help Desk Call Center Service
Progent's shared Help Desk Call Center program is a specialized flexible staff augmentation option that allows IT organizations to divide the responsibilities of Help Desk support transparently between their full-time IT staff and Progent's nationwide team of IT support experts. Acting as a transparent supplement of your full-time Call Center, Progent's co-managed Help Desk service is a collaborative support alternative based on by the industry's leading shared professional services (PSA) tool for streamlining, service requests, ticketing, assigning responsibility, monitoring progress, and generating documentation.

Why Choose Progent?
Progent has two decades of background providing online and onsite network expertise for businesses of all sizes throughout the U.S. Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including ISSAP, CISA, and CRISC. Find out more about Progent's certifications.

Progent's Practice Areas for Kansas City, Missouri Organizations
Progent's seasoned team of certified consultants can provide Kansas City, Missouri businesses a wide array of online technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service providers include:

Contact Progent for Temporary Staffing Services for Kansas City, Missouri Companies
To learn more details about Progent's short-term supplemental staffing services for Kansas City, Missouri businesses, call 800-993-9400 or visit Contact Progent.