Besides offering fast access to top-tier network professionals and subject matter experts to assist Reston, Virginia organizations with specific IT problems or strategic projects, Progent can provide temporary staff augmentation to deliver more broadly defined assistance like PC help, network management, and Help Desk call center services. On-demand staffing can help businesses to deal with anticipated or unplanned surges in the need for network personnel, which may be caused by situations such as mergers and acquisitions, site relocation, platform migration, business process changes like telecommuting, disaster recovery, seasonal variations, or new regulations. Short-term supplemental staffing can also fill gaps resulting from the loss of in-house IT personnel because of scheduled vacations, health issues, termination, or other reasons.

Benefits of Progent's Short-Term Staff Augmentation Program
Progent's short-term staff augmentation services offer organizations the ability to respond to increases in demand for network personnel without being saddled with the costs and hassle that come with identifying and hiring appropriate IT personnel and without the burden of adding to your full-time head count.

Key features of Progent's temporary supplemental staffing services include:

  • Fast access to reliable IT pros
  • Easy initiation, termination, and resumption of services
  • Transparent augmentation of your in-house IT team
  • Full documentation of services delivered
  • Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled promptly
  • Strong working relationship with a world-class, full-service source for network support
Progent's Shared Center Service
Progent's shared Help Desk Call Center program is a proven on-going staff expansion alternative that allows IT organizations to divide the responsibilities of Help Desk Call Center support transparently between their in-house IT personnel and Progent's nationwide pool of IT support experts. Acting as a seamless extension of your full-time Call Center, Progent's co-managed Call Center service is a collaborative support solution based on by the industry's leading shared professional services tool for managing, service calls, ticketing, assigning responsibility, monitoring progress, and generating management reports.

Why Choose Progent?
Progent has two decades of experience delivering online and on-premises network expertise for organizations of all sizes throughout the United States. Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants hold top certifications including ISSAP, CISM, and CRISC. Find out more about Progent's technology certifications.

Progent's Areas of Expertise for Reston, Virginia Businesses
Progent's seasoned team of certified engineers can deliver Reston, Virginia companies a broad range of online consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for network service providers include:

Contact Progent for Short-Term IT Staffing for Reston, Virginia Businesses
To learn more about Progent's temporary staffing services for Reston, Virginia businesses, call 800-993-9400 or visit Contact Progent.