In addition to offering fast contact with high-level network consultants and subject matter experts (SMEs) to help Minnetonka, Minnesota organizations with specific technical problems or strategic initiatives, Progent offers short-term staffing to deliver more broadly defined assistance like PC support, IT administration, and Call Center services. Short-term staffing makes it possible for organizations to respond to expected or unexpected peaks in demand for IT services, which may result from situations such as company mergers, site moves, platform upgrades, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or new compliance requirements. Temporary supplemental staffing can also cover voids left by the absence of in-house staff members because of scheduled vacations, health issues, resignation, etc.

Benefits of Progent's Short-Term Staff Augmentation Program
Progent's temporary supplemental staffing services offer organizations the flexibility to respond to surges in requirements for IT services without dealing with the expense and hassle associated with identifying and hiring appropriate technical help and without the burden of increasing your in-house head count.

Important aspects of Progent's temporary staff augmentation services include:

  • Fast availability of seasoned network pros
  • Simple engagement, cessation, and re-engagement of services
  • Seamless extension of your in-house IT staff
  • Full documentation of services performed
  • Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved fast
  • Close relationship with a world-class, full-spectrum resource for network expertise
Progent's Co-managed Help Desk Service
Progent's shared Help Desk Call Center program is a specialized flexible staff augmentation alternative that allows IT organizations to share the responsibilities of Help Desk support transparently between their internal network personnel and Progent's nationwide pool of IT support specialists. Acting as a transparent extension of your full-time Help Desk, Progent's shared Call Center service is a collaborative support solution powered by the industry's leading shared professional services (PSA) platform for managing, service requests, generating tickets, assigning ownership, monitoring progress, and generating documentation.

Why Choose Progent?
Progent has 20 years of background delivering online and onsite IT expertise for businesses of all sizes throughout the United States. Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's technology certifications.

Progent's Areas of Expertise for Minnetonka, Minnesota Companies
Progent's veteran roster of certified engineers can deliver Minnetonka, Minnesota companies a broad range of online consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service providers include:

Contact Progent for Short-Term Staff Augmentation for Minnetonka, Minnesota Companies
To find out more about Progent's temporary staffing services for Minnetonka, Minnesota businesses, call 800-993-9400 or visit Contact Progent.