Besides offering rapid contact with high-level network professionals and subject matter experts to help Washington, Washington businesses with specific technical problems or strategic projects, Progent offers short-term staff augmentation to deliver more generalized services like PC help, network management, and Help Desk call center services. Short-term staffing can help organizations to respond to anticipated or unplanned surges in the need for IT personnel, which may result from scenarios such as mergers and acquisitions, site moves, platform upgrades, business process changes like work-from-home, disaster recovery, seasonal variations, or regulatory changes. Short-term staffing can also cover voids caused by the loss of in-house staff members due to scheduled vacations, health issues, termination, etc.

Benefits of Progent's Short-Term Staff Augmentation Program
Progent's temporary staff augmentation services give businesses the ability to react to surges in demand for network services without dealing with the expense and hassle associated with identifying and hiring reliable IT personnel and without the burden of adding to your permanent staff size.

Key aspects of Progent's temporary staffing services include:

  • Rapid availability of proven network professionals
  • Simple initiation, cessation, and re-engagement of services
  • Seamless augmentation of your full-time IT team
  • Full reporting of services delivered
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved promptly
  • Strong relationship with a top-level, full-spectrum resource for network expertise
Progent's Shared Center Program
Progent's shared Call Center service is a specialized on-going staff augmentation alternative that enables IT organizations to share the responsibilities of Help Desk Call Center support seamlessly between their full-time network staff and Progent's extensive pool of IT support experts. Acting as a seamless extension of your full-time Call Center, Progent's shared Help Desk program is a collaborative service alternative powered by the industry's leading shared PSA platform for streamlining, service requests, ticketing, assigning ownership, tracking responses, and generating documentation.

Why Choose Progent?
Progent has two decades of experience providing online and onsite network services for organizations across the United States. Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including ISSAP, CISA, and CRISC. Find out more about Progent's industry certifications.

Progent's Areas of Expertise for Washington, Washington Companies
Progent's nationwide team of certified consultants and technical experts can deliver Washington, Washington businesses a broad array of remote consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for network service organizations include:

Contact Progent for Short-Term IT Staffing for Washington, Washington Companies
To learn more about Progent's temporary supplemental staffing services for Washington, Washington businesses, call 800-993-9400 or visit Contact Progent.