In addition to providing fast access to top-tier IT consultants and subject matter experts (SMEs) to assist Mission Viejo, California companies to resolve discrete IT issues or longer-term projects, Progent can provide short-term staffing to deal with more generalized assistance like desktop support, IT administration, and Help Desk call center services. On-demand staffing makes it possible for businesses to respond to planned or surprise increases in demand for network services, which may be caused by scenarios such as mergers and acquisitions, data center moves, technology upgrades, business process changes like work-from-home, disaster recovery, seasonal variations, or regulatory mandates. Short-term IT staff augmentation can also fill gaps resulting from the absence of in-house IT personnel due to scheduled vacations, health issues, termination, or other reasons.

Advantages of Progent's Temporary Staff Augmentation Program
Progent's short-term staff augmentation services give organizations the versatility to react to increases in requirements for network personnel without being saddled with the costs and hassle that come with identifying and recruiting appropriate IT personnel and without the burden of increasing your permanent staff size.

Important aspects of Progent's short-term staffing services include:

  • Fast access to proven IT pros
  • Easy engagement, cessation, and re-engagement of services
  • Seamless augmentation of your in-house network support staff
  • Comprehensive reporting of all services delivered
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled fast
  • Strong relationship with a world-class, full-spectrum resource for network support
Progent's Shared Help Desk Service
Progent's co-managed Help Desk program is a specialized flexible staff expansion option that enables IT organizations to divide the work of Help Desk Call Center support transparently between their internal IT staff and Progent's extensive pool of technical support specialists. Working as a seamless supplement of your full-time Help Desk, Progent's shared Help Desk service is a collaborative support alternative powered by the leading shared PSA platform for streamlining, service requests, ticketing, assigning responsibility, monitoring progress, and generating management reports.

Why Choose Progent?
Progent has two decades of experience providing online and onsite IT services for businesses across the United States. Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's industry certifications.

Progent's Areas of Expertise for Mission Viejo, California Organizations
Progent's seasoned team of certified consultants offers Mission Viejo, California businesses a wide array of online consulting and debugging services. Practice areas covered under Progent's reseller program for network service firms include:

Contact Progent for Short-Term Staff Augmentation for Mission Viejo, California Businesses
To learn more about Progent's temporary staffing services for Mission Viejo, California organizations, call 800-993-9400 or visit Contact Progent.