Besides providing rapid access to guidance from top-tier IT consultants and subject matter experts (SMEs) to assist Chicago, Illinois businesses with discrete IT issues or longer-term initiatives, Progent can provide temporary staffing to deliver more broadly defined services such as PC help, IT management, and Help Desk call center response. On-demand staffing makes it possible for organizations to deal with planned or unexpected peaks in demand for IT services, which may result from situations like company mergers, site moves, platform migration, business process changes like telecommuting, disaster response, busy seasons, or new compliance requirements. Short-term supplemental staffing can also cover voids resulting from the absence of in-house staff members because of scheduled vacations, illness, termination, etc.

Advantages of Progent's Temporary Staff Augmentation Services
Progent's temporary staff augmentation services offer organizations the flexibility to react to surges in demand for network services without being saddled with the costs and delays associated with identifying and recruiting appropriate technical personnel and without the risk of increasing your full-time staff size.

Important aspects of Progent's temporary supplemental staffing services include:

  • Rapid availability of proven network professionals
  • Simple engagement, termination, and resumption of services
  • Seamless augmentation of your in-house IT staff
  • Full reporting of all services performed
  • Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved fast
  • Close working relationship with a world-class, full-spectrum resource for network support
Progent's Shared Center Program
Progent's shared Help Desk service is a specialized on-going staff expansion option that enables IT groups to divide the work of Help Desk Call Center support seamlessly between their in-house network staff and Progent's extensive pool of IT support specialists. Working as a transparent extension of your full-time Help Desk, Progent's co-managed Help Desk Call Center program is a collaborative support solution based on by the industry's leading shared professional services platform for managing, service calls, generating tickets, assigning ownership, tracking responses, and generating documentation.

Why Choose Progent?
Progent has two decades of experience delivering remote and on-premises network expertise for businesses of all sizes throughout the U.S. Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including ISSAP, CISM, and GIAC. Find out more about Progent's certifications.

Progent's Areas of Expertise for Chicago, Illinois Companies
Progent's veteran team of certified consultants can provide Chicago, Illinois businesses a broad array of remote consulting and troubleshooting services. Practice areas offered under Progent's reseller program for IT service firms include:

Contact Progent for Temporary IT Staffing for Chicago, Illinois Companies
To find out more about Progent's temporary supplemental staffing services for Chicago, Illinois businesses, call 800-993-9400 or visit Contact Progent.