Besides offering rapid access to guidance from high-level IT consultants and subject matter experts (SMEs) to help Baltimore, Maryland businesses with specific IT issues or longer-term initiatives, Progent offers temporary staff augmentation to deal with more generalized assistance such as PC support, network administration, and Help Desk services. On-demand staffing can help businesses to respond to planned or unexpected surges in the need for IT personnel, which may be caused by scenarios like company mergers, data center moves, technology upgrades, business process changes like work-from-home, disaster recovery, busy seasons, or new regulations. Short-term staffing can also fill gaps caused by the absence of in-house staff members because of scheduled vacations, health issues, termination, or other reasons.

Advantages of Progent's Temporary Staffing Program
Progent's temporary supplemental staffing services offer organizations the versatility to respond to surges in demand for network services without dealing with the costs and delays that come with vetting and recruiting professional IT personnel and without the risk of adding to your in-house head count.

Important aspects of Progent's short-term staffing services include:

  • Fast availability of proven IT professionals
  • Simple initiation, cessation, and resumption of services
  • Seamless augmentation of your in-house network support staff
  • Full reporting of services performed
  • Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved promptly
  • Strong working relationship with a top-level, full-spectrum source for network support
Progent's Shared Help Desk Program
Progent's co-managed Help Desk program is a specialized on-going staff expansion option that allows IT groups to divide the work of Call Center support transparently between their in-house IT staff and Progent's extensive team of IT support experts. Working as a transparent supplement of your full-time Help Desk, Progent's shared Call Center service is a collaborative service solution powered by the leading group professional services (PSA) tool for streamlining, service requests, ticketing, assigning ownership, tracking progress, and producing management reports.

Why Choose Progent?
Progent has 20 years of background providing online and on-premises network expertise for organizations of all sizes throughout the U.S. Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants hold top certifications including CISSP, CISM, and GIAC. Learn more about Progent's industry certifications.

Progent's Areas of Expertise for Baltimore, Maryland Companies
Progent's veteran roster of certified engineers offers Baltimore, Maryland companies a wide range of remote consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service providers include:

Contact Progent for Temporary Staff Augmentation for Baltimore, Maryland Businesses
To find out more about Progent's temporary staffing services for Baltimore, Maryland organizations, call 800-993-9400 or visit Contact Progent.