Expanding your telecommuter workforce can have a major impact on IT infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of background assisting SMBs to design, deploy, administer, optimize, and debug IT networks that support a remote workforce. Progent can help your Omaha company to pick the right technologies and follow best practices in building and operating a safe virtual solution for teleworkers that promotes collaboration and returns top business value. Progent can provide services that go from as-needed expertise for getting you over challenging IT bottlenecks to full project management or co-management to help you carry out business-critical initiatives.

Progent can help Omaha, Nebraska companies to succeed with any facet of creating a high-functioning telecommuting environment by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, security monitoring, data protection solutions, and unified management.

Help Desk Call Center Services for Teleworkers
A sudden, organization-wide switchover to a telecommuter workforce, which might be driven by an epidemic or as an element of a disaster recovery/business continuity process, can overstretch even a well-staffed in-house Help Desk. Progent's Call Center services make it possible for businesses to outsource or supplement their Call Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk support services leverage Progent's nationwide team of online technical support specialists combined with world-class trouble ticketing and tracking technology to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop support from initial service requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to monitor or update their current trouble tickets, add details, and append screenshots or relevant files. Technical support services are provided at a significant discount off Progent's normal Level 1 desktop support charges, and Progent offers the option of fast escalation to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Supplemental Service enables you to augment your existing Call Desk staff by splitting delivery of Call Center support services seamlessly between your regular support organization and Progent's extensive roster of PC support technicians and subject matter experts. Progent's shared Help Desk Call Center service is based on a collaborative support solution utilizing the leading professional services automation (PSA) tool for managing service requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. For information about how Progent's Support Desk Supplementation Services can help your business to deliver world-class technical support to your from-home workers, see Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining an efficient work-from-home environment for your Omaha, Nebraska business, phone 1-800-993-9400 or visit Contact Progent.