Olathe, KS Remote Support from Certified Network Service Experts
Progent's network help services can deliver your Olathe, KS company affordable and dependable support from enterprise-class technical engineers. By providing IT consulting service when you need it, offering specialized knowledge for mission-critical applications, delivering unique support such as 24x7 server monitoring, and billing only for support you receive, Progent gives your Olathe, Kansas company an affordable alternative for optimizing the business value of small-scale office information systems. If you have a local datacenter, connect to cloud-based infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses and local governments to build and maintain a reliable and secure IT network and to have fast access to the experienced consulting typically available only to enterprises who can maintain a large internal IT staff.

For mid-size and large businesses, Progent can provide co-sourcing and project management support to supplement the skills of your in-house network service personnel. Co-sourcing can save money and help meet schedules for major projects like software design and development, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations and upgrades.

Progent can also offer access to certified experts to assist your company to plan and implement your cloud computing strategy.

Primary Areas of Expertise Supported by Progent for Businesses in Olathe, Kansas
Progent's nationwide group of world-class support professionals provides help for all facets of information technology deployed by businesses of any size. Practice areas served by Progent in Olathe include:

Service Delivery Options for Olathe, Kansas Businesses
Progent has a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, system architecture, and IT management. Progent's model for providing computer support services is built on the Help Desk Call Center operational structure common to larger IT support organizations. Progent's Helpdesk Support Mechanism promotes fast response, thorough service documentation, dependable follow-up, and strict expense control for a range of IT support delivery alternatives that include online repairs, onsite help, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center provides emergency and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service experts can help customers to troubleshoot and repair hardware and software issues without the cost or time loss of in-person support calls. The background of Progent's IT engineers makes it possible to handle the majority of IT issues rapidly. For the toughest problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible signup procedure for new clients to accommodate emergency situations and Progent charges by the minute with zero sign-up fees or time minimums, so you pay only for the assistance you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn additional information concerning Progent's remote network support services.

  • Onsite Service
    Progent provides on-site technical support for signed-up clients in larger cities in the U.S. Progent's on-site service personnel can work in conjunction with Progent's remote support experts to give small and midsize companies the ideal combination: onsite service technicians when you require them plus the on-line help of Progent's seasoned staff of network consultants, security specialists, and business software programmers. The wait time for in-person service visits is usually under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises support. Find out more details about why to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. for more information, refer to Online Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation platform for managing service requests, ticketing, responsibility, status tracking, and reporting. For more information, see Progent's Help Desk sharing services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable access to enterprise-class consultants who can provide assistance with vital products and technologies such as Windows Server 2022 solution design and integration services, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero PEN test platform, company-wide network security consulting, non-stop it system consulting, server virtualization strategies, plus integration, customization and training for business software including accounting, ERP, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects including office moves and major software migrations, longer term initiatives such as customizing a legacy ERP platform to a current Microsoft Dynamics 365 solution, database software programming and DBA support, and web development, continuing support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and system management, or urgent response such as disaster recovery and virus cleanup.

  • Infrastructure Consulting Services for Telecommuters
    Progent can help small and medium-size businesses to design, configure and debug the infrastructure to support work-from-home employees. Aspects of network infrastructure where Progent's consultants can provide guidance include secure and efficient VPN tunnel connections, VDI desktop software, router integration, Wi-Fi network design and deployment, and reliable Internet connectivity. For details about Progent's network infrastructure consulting expertise for telecommuters, visit network infrastructure expertise for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize organization's servers in a setting that not only provides the highest degree of fault-tolerance and extensibility but that is also simple for clients to migrate to another support firm or to move in-house if your situation warrants it. Progent's Private Cloud hosting service is built around mature virtualization technologies that permit small businesses with mixed networks to save significantly on the costs of hardware, system support, and network management while achieving world-class availability and an unparalleled degree of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed solution, can support the multi- OS and non- standardized environments typical of small companies, and retains control of the software in the client's hands so that moving to a new virtual system is fast, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced online support to help organizations of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your IT team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that utilize physical resources along with cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has more than two decades of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of top data security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's ability either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Olathe, Kansas Small Businesses
Progent's staff size, depth of technical skill, and familiarity with corporate network consulting allow small and midsize companies to avoid the problems associated with excessive dependence on small service firms or freelance engineers.

Teaming with Progent allows your business to:

  • Avoid Excessive Reliance on Individual Consultants
    For IT services, small businesses often rely excessively on individual engineers. Though freelance support engineers carry lower expenses than larger IT service organizations and can afford to charge nominally smaller rates, freelancers are occasionally unable to react rapidly to critical problems. If an independent consultant is busy with different customer, sick, on travelling, or in training, the absence of backup personnel may force your business to wait for help during an emergency. The more your company grows, network unavailability or problems with line-of-business programs get more expensive. The dollars you thought you were saving on an independent consultant can evaporate quickly due to lost output. Also, when freelance engineers confront new technologies, the unavailability of a large consulting group to count on for assistance forces them to learn on the job while your company ends up with the bill for their continuing education.

  • Have Access to Certified Professionals in Sophisticated Information Technology Issues
    Many smaller support firms or independent engineers who concentrate on small company IT support may excel at delivering routine solutions but don't have the experience to work efficiently with complicated IT infrastructures with a variety of platforms, numerous offices, Voice over IP systems, remote workers, integrated accounting and operational software, data-driven web sites, and specialized line-of-business applications. Progent's experience with global companies and Progent's large team of experts can benefit your company because big-company networks are characteristically complicated, support problems require thorough knowledge in numerous technical areas, and achieving a high degree of stability, reliability, and protection calls for industry-tested leading practices.

  • Build a Firm Foundation for Seamless Growth
    Small companies typically begin with a network implemented on a tight budget. Lacking a strong architecture, a sequence of band-aid repairs often get piled on top of a tenuous structure. As a business evolves, reliability and scalability problems can obstruct the productivity of the business. These networks need proper evaluation, smart strategic analysis, and in-depth expertise to upgrade to a network environment that can provide the solid foundation to handle critical business needs and ease downstream expansion.

  • Team with Solution Finders, Not Product Vendors
    Smaller businesses need guidance and insight to navigate through an ever more complicated maze of technology options available for enabling growth and improving efficiency. Businesses do not need a network engineer or support firm that tries to promote products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent provides consulting and services exclusively. This permits Progent to match consulting services with the genuine needs of customers. Combining IT support and product reselling can result in a conflict where the proposed solution is built around a preselected vendor rather than being based on the true requirements of a client.

Contact Progent
If your Olathe, Kansas business wants to get in touch with Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Online Technical Help
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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