Mobile Consulting Services

Consulting Support Services for BlackBerry Environments
BlackBerry mobile smartphones were at one time one of the most popular products for maintaining mobile connectivity to email, calendars, web-based applications, and other critical business data. Progent offers Oklahoma City, Oklahoma businesses the expertise of BlackBerry-certified consultants who can help organizations to maintain existing BlackBerry deployments or migrate smoothly to a more popular mobile solution.

As the sophistication of small business IT technology has increased, and as the need for world-class security, reliability, and recoverability has grown to be the norm for businesses regardless of size, effective integration and support of BlackBerry technology has grown increasingly difficult. To handle areas like data protection, business continuity, and synchronization of BlackBerry smartphones with a variety of messaging servers and shared databases, small businesses frequently turn to external support firms who offer expertise in RIM BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-premier consultants who can help small businesses to plan, administer, and troubleshoot BlackBerry-based solutions economically and efficiently, doing away with the necessity for an in-house BlackBerry solutions expert and reducing the expense and stress of maintaining wireless work groups. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security specialists. This range of knowledge, coupled with Progent's proven online support capabilities, gives small businesses a budget-friendly solution for incorporating BlackBerry technology productively into their business information network.

Progent's engineers can help your business with SQL Server 2019 integration and development support, SQL Server 2016 migration consulting, and Microsoft Exchange setup so that your database and messaging systems work efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from previous versions of BlackBerry and Microsoft technology, configure streamlined administration utilities so you can track and support BlackBerry smartphones across your company, recommend security policies that make sense for your company, develop custom mobile applications, and ensure that your IT network architecture is appropriately designed to handle your BlackBerry users. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry information is included in your scheduled backup procedures in order that it can be recovered quickly and thoroughly.

Technical Expertise for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server simplifies administration and maintenance of RIM BlackBerry wireless handsets, providing a single solution for controlling critical tasks such as device installation, updates, and deactivation and providing a strong infrastructure for data protection and high availability. BlackBerry Enterprise Server delivers seamless communication between Exchange, Novell GroupWise, or Lotus messaging platforms and BlackBerry handsets and supports over-the-air synchronization.

BES Server provides a wealth of data protection options starting with automatic data encryption of information sent between a BlackBerry smartphone and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple DES. BES Server also permits great versatility in selecting degrees of security to match the specific needs of your mobile environment. Progent's BlackBerry authorized engineers can help you to choose powerful security features and activate them remotely. Samples of these wirelessly configurable security settings are:

• Lock down a BlackBerry device
• Wipe data from a missing device
• Disable Bluetooth functionality
• Activate internal defenses against malware

BlackBerry Enterprise Server also offers versatility in selecting ways to keep mobile users from loading or running unsafe or prohibited software. Progent can assist you to select protective techniques like:

• List exactly what programs are permitted on the device
• Prevent external applications from using persistent storage on the device
• Select what functions third-party applications can use on the smartphone
• Restrict the kinds of connections external software running on the device can establish
• Prevent all third-party programs from being installed or run on the device

How Progent Can Assist You to Maintain and Troubleshoot Your BlackBerry Environment
Progent can deliver a seasoned BlackBerry support who has been awarded accreditations from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry support skills range from resolving synchronization problems to designing wireless workforce solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to perform basic technical operations including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters and auto-signature, changing user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your company messaging solution. Progent's certified experts can in addition assist you to resolve a broad range of problems concerning synchronization, device detection, email consistency, web access, wireless connectivity, Instant Messaging, desktop application installation, and Desktop Redirector.

As a top innovator in providing countrywide remote consulting services for small business IT networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your mobile support costs at a minimum and, by solving issues promptly, maximizes the output of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills needed to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can help you to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important tasks including troubleshooting enterprise activation problems, registering and deleting BlackBerry smartphone clients, activating passwords, configuring over-the-air software loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and recovery processes.

Progent's BlackBerry engineers can also assist you to use administration software such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can help you understand the role of operational policies in the BlackBerry BES environment and assist you to select and implement sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Microsoft Exchange architecture for working smoothly with BlackBerry BES Server or migrate your BlackBerry system to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging system powered by Microsoft Exchange. Progent's BlackBerry-certified engineer offers support skills in important areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can help you to add and remove BlackBerry smartphone users on Exchange and Windows Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, install access control lists, control Exchange data flow, generate, edit, and apply WLAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate reports to summarize SNMP results.

Progent's BlackBerry engineer can support your BlackBerry solution in a number of environments such as Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to help you to plan, install, test, repair, and document a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced engineering services for BlackBerry technology include business and technology requirements analysis, system architecture, installation strategy and execution, performance optimization, configuration of a high-availability architecture, data backup and disaster recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your operational goals and to design a wireless system that meets your information technology budget and aligns with your business strategy. Progent can explain the implications of your operational policies on the design of a BlackBerry Enterprise Solution, assess your existing network infrastructure's suitability to accommodate a BlackBerry Enterprise Server, assist you to decide which administration model and physical components meet your requirements, and analyze your email and messaging environment configuration. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions concerning alternatives for software editions, server hardware and storage, network architecture, and application set up.

To optimize network security, Progent's BlackBerry-certified expert can assist you to choose and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-premier security specialists to run network-wide security vulnerability and compliance testing and recommend improvements to support your BlackBerry environment.

Contact Progent to Get Support from a RIM BlackBerry-Certified Consultant
In order to contact Progent about consulting help for BlackBerry mobile wireless solutions, call 1-800-993-9400 or see Contact Progent.