Oklahoma CIty Expertise for IT Support Companies

Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Providers in Oklahoma CIty
Progent's consulting support for IT service organizations in Oklahoma CIty Oklahoma enables your company to offer your customers Progent's consulting expertise and Help Desk support with your company's own branding as a seamless extension of your regular IT support group. These services can ease the way for you to grow your client base, flesh out your service catalog, satisfy your clients, and increase your bottom line.

Progent's roster of network infrastructure engineers, PC integration and troubleshooting specialists, IT administrators, and cybersecurity professionals have acted as transparent expansions to the support staffs of some of the world's largest IT support firms. Progent's breadth and depth of technical knowledge enables you to add to the scope of your IT service business, and Progent's close integration with your support team lets you promote and preserve your company's brand.

Progent is an IT support firm with two decades of background providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network experts of any independent IT support firm in the world. Progent has delivered remote technical assistance and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)

Using Progent's Services Under Your Branding
Progent's reseller program for IT service providers offers seamless resale to your customers of world-class IT services. Progent bills you exclusively and performs under your instructions to provide your customers support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for customers who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing is the heart of a successful service desk. But modern ticketing platforms are not only expensive to license and staff, but challenging to configure and maintain. Smaller IT service organizations do not have the necessary financial or human resources. Progent's Service Desk and ticketing program offers IT service firms an affordable way to keep their company branding while delivering their clients responsive desktop support built around an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing solution for IT service firms leverages Progent's sizable investments in advanced ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing program enable you to increase your support volume, the diversity of technical issues your firm can take on, the number of locations you can service, and your overall availability.

Important features of Progent's Call Center and ticketing program for IT service organizations include:

• Progent's remote desktop support group provides Level 1 end user help with 1-hour service level agreement (SLA) to commence work during normal business hours.
• Normal service times are 5am to 7pm Pacific Standard Time, five days a week.
• Extended hours support is available at extra cost.
• Optional onsite support in major metros is offered throughout the country at additional cost.
• You have complete control of your clients and invoicing.
• Your clients enter requests through your own branded Internet portal, a toll-free number, or by sending an email to your assigned mailbox.
• Every end user request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and modified remotely while they are active.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for network service organizations allows you to act as a single source for practically all IT expertise your customers may require. You can build your team and core IT skills at your own pace without being forced to turn down opportunities owing to a gap in in-house expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

• Transparent Service Delivery: Progent acts as a transparent supplement to your internal IT service group, under your coordination, and bills you rather than your customer.
• By-the-Minute Billing: Progent charges by the minute to minimize costs.
• Detailed Service Reporting: Progent uses an advanced documentation system to make sure all services delivered are fully documented. This enables you to shift service assignments to in-house consultants once you have enough staff and relevant skill sets.

• Safely Grow Your IT Support Practice: You can quickly and safely take on more opportunities beyond your core areas of excellence and open new territories without exposure to the risks associated with expanding your head count too quickly.
• Re-enforce Your Brand: You can improve your mind share as a comprehensive IT service firm by delivering more solutions to more customers under your own brand.
• Add to Your Services Portfolio: Progent offers top-tier expertise in a wide array of technologies and can be a reliable reservoir of skills for growing your IT service operations.
• Fast Problem Escalation: With a large roster of high-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled fast.
• Keep Your Clients Happy: Satisfied clients stick. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from other support firms.
• Online Support Experts: For two decades, Progent has delivered remote IT support from Call Center support to advanced consulting. Efficient online service cuts costs while delivering quick results.
• Major Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including CISSP, CISA, and GIAC. Learn more about Progent's industry certifications.

Progent's Practice Areas for Oklahoma CIty, Oklahoma Companies
Progent's seasoned team of certified consultants offers Oklahoma CIty, Oklahoma companies a broad range of remote consulting and debugging expertise. Practice areas offered under Progent's reseller program for network service organizations include:

Find Out More About Progent's Reseller Program for IT Service Providers in Oklahoma CIty, Oklahoma
For additional details about Progent's reseller support for network service organizations in Oklahoma CIty, Oklahoma, call 1-800-993-9400 or see Contact Progent.