Enlarging your remote workforce may have a major effect on network architecture, security, and company workflows. Progent has 20 years of experience assisting SMBs to design, configure, manage, optimize, and troubleshoot IT networks that support at-home workers. Progent can assist your Oakland organization to select the appropriate technologies and follow best practices in creating and maintaining a secure virtual office solution for telecommuters that promotes collaboration and returns top business value. Progent can provide support services ranging from on demand guidance for getting you over challenging technical roadblocks to comprehensive project management to help you carry out mission-critical initiatives.

Progent can assist Oakland, California businesses to succeed with any aspect of building a high-functioning work-at-home environment by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk services, cybersecurity, backup/restore solutions, and streamlined management.

Infrastructure for Telecommuters
Setting up the physical and software infrastructure needed to support a remote work environment can be especially challenging if you must accommodate a mix of personal equipment like desktop computers and laptops, routers, and wireless APs from an assortment of manufacturers and with a variety of operating systems and firmware releases. Progent's background providing online help for both outdated as well as current technologies in remote office venues allows you to make efficient use of your available infrastructure and offers fast access to expertise for implement necessary upgrades. Services available from Progent to help you to implement a productive telecommuting ecosystem include:

  • Virtual Private Network connectivity makes it possible to create a secure connection for authenticated remote employees to access IT assets located at your corporate data center or in a public cloud. Progent's consultants can help you to deploy and maintain VPN access between your teleworkers and your various IT resources by providing remote VPN integration support. For businesses using Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall experts can help your at-home workers to set up Cisco's AnyConnect client software to provide secure VPN connections for a broad selection of endpoint devices including Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure products enable a teleworker to view and use a data center computer's desktop. This gives network managers substantial control over the computing ecosystem of telecommuters and ensures remote users a familiar work experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers connect at-home computer networks to the Internet and typically support VPN tunnels, local Wi-Fi connectivity, and firewalls. Progent can provide top-tier remote consulting for configuring routers from all major manufacturers. See router integration services from Cisco-certified experts.
  • Home Wi-Fi networks, often shared by families and guests, are frequently used by telecommuters to access their Internet router for work. This can create performance and security issues. Progent can assist businesses to mitigate these issues by delivering services that include Aironet configuration expertise, Cisco Meraki wireless installation consulting, and Ubiquiti wireless access point integration assistance.
  • Internet access methods affect the performance and availability of connections between telecommuters and the corporate network. Mission-critical applications might demand redundant Internet access in the event the primary connection breaks. Progent offers guidance for selecting Internet service providers, selecting sensible service packages, and integrating redundant Internet connections. See Internet connectivity solutions.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing a productive work-from-home environment for your Oakland, California company, call 1-800-993-9400 or go to Contact Progent.