Oakland Consulting Experts for Network Service Companies

Progent's Consulting, Help Desk, and Ticketing for Network Service Organizations in Oakland
Progent's consulting services for IT service organizations in Oakland California allows you to offer your customers Progent's consulting expertise and Help Desk support under your own branding as a transparent augmentation of your regular network services team. This can help you grow your revenue, close gaps in your service portfolio, satisfy your clients, and improve your bottom line.

Progent's team of network engineers, desktop integration and troubleshooting technicians, network administrators, and cybersecurity consultants have worked as transparent adjuncts to the support staffs of some of the world's largest IT service firms. Progent's breadth and depth of expertise allows you to widen the scope of your IT support business, and Progent's close integration with your support team helps you promote and preserve your branding.

Progent is an IT support firm with two decades of experience providing online consulting services to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any independent IT services company in the world. Progent has delivered online technical support and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)

Reselling Progent's Support Services Under Your Branding
Progent's consulting program for network service firms features transparent resale to your customers of world-class IT services. Progent invoices you directly and works under your direction to provide your clients consulting and support services under your brand. In addition, Progent has a low-cost Off-hours Support Service for clients who need 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing is the enabling technology behind an efficient IT Call Center. But enterprise-grade ticketing systems are not just costly to license and staff, but also a hassle to configure and manage. Small or niche IT support firms seldom have the necessary budget or personnel. Progent's Call Center and ticketing solution offers IT support organizations a practical way to keep their custom branding while providing their clients responsive desktop support services built around a best-of-breed ticketing platform and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing program for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop support staff, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing solution allow your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your firm can handle, the number of locations you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT support organizations include:

• Progent's online desktop support staff delivers Level 1 end user assistance with 1-hour SLA to commence work during standard work hours.
• Normal support times are from 5am to 7pm PST, five days a week.
• Extended hours support is available at extra cost.
• Optional on-premises service in larger metro areas is available across the US at additional cost.
• You have complete control of your customers and invoicing.
• Your clients enter incident reports via your branded Internet portal, an 800 phone number, or by sending an email to your specified email address.
• Every customer request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and modified remotely until they are closed.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Providers
Progent's consulting for network service providers allows your support team to become a single point of contact for practically all technical expertise your customers may require. You can build your team and core in-house competencies steadily without being forced to say no to opportunities due to a lack of in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for IT Service Firms include:

• Transparent Service Delivery: Progent works as a transparent extension of your internal IT service team, responding to your direction, and bills you instead of your client.
• Granular Billing: Progent bills on a per-minute basis to minimize costs.
• Detailed Service Reporting: Progent uses an enterprise-class service documentation platform to ensure that all services performed are fully documented. This makes it easy for support group to shift service responsibilities to internal consultants once you have sufficient staff and appropriate technical skills.

• Safely Grow Your Service Business: You can quickly and affordably accept additional opportunities beyond your main fields of expertise and open additional geographies without assuming the risks associated with expanding your full-time staff too rapidly.
• Re-enforce Your Brand: You can solidify your mind share as a full-spectrum network service provider by offering more solutions to more customers under your own brand.
• Add to Your Services Catalog: Progent offers top-tier support in a wide range of IT disciplines and can act as a reliable resource for growing your IT support operations.
• Rapid Problem Escalation: With a large team of high-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
• Keep Your Customers Happy: Happy customers are loyal. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from other support firms.
• Online Technical Support Experts: For two decades, Progent has provided remote IT support from Call Center support to high-level consulting. Effective remote support saves money and produces quick solutions.
• Major Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts hold advanced certifications including CISSP, CISA, and GIAC. Find out more details about Progent's technology certifications.

Progent's Practice Areas for Oakland, California Companies
Progent's veteran team of certified consultants offers Oakland, California companies a wide array of remote consulting and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service organizations include:

Learn More About Progent's Reseller Program for IT Service Organizations in Oakland, California
To learn more details about Progent's consulting program for IT service organizations in Oakland, California, call 1-800-993-9400 or visit Contact Progent.