Affordable Network Support from Microsoft certified Experts for Businesses in Norwalk, CA
By delivering professional know-how whenever you need it, making available in-depth knowledge for critical business applications, offering high-value services such as virtual data center hosting, invoicing solely for help you receive, and requiring no setup or retainer fees for standard services, Progent enables you to maximize the competitive value of your information system and reduce support costs. Progent understands that information system security, dependability, and performance are as critical to small businesses as to major enterprises but that small organizations don't have the economy of scale to invest heavily in information technology and in-house support groups. Progent's basic value proposition is that no IT support firm can equal Progent's ability to provide the network support expertise your business needs whenever you need it and at prices you can justify.

For mid-size and large companies, Progent offers co-sourcing and project management services to reinforce the skills of your internal network support staff. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as application design and development, disaster recovery planning, security evaluations, office consolidations, or technology migrations.

Progent can also provide access to certified consultants to assist your company to design and implement your cloud strategy.

Key Practice Areas Serviced by Progent's Consultants for Companies in Norwalk, California
Progent's nationwide team of certified support professionals provides support for virtually all aspects of information systems deployed by organizations of all sizes. Practice areas served by Progent in and around Norwalk include:

Service Delivery Options for Norwalk, California Businesses
Progent has a selection of options for providing small companies with cost-effective IT services for troubleshooting, consulting, and network administration. Progent's model for providing IT support services is based on the Help Desk operational structure familiar to big IT organizations. Progent's Helpdesk Support Mechanism ensures fast response, comprehensive service documentation, dependable follow-through, and tight cost control for an array of IT service delivery options that include remote repairs, on-premises help, and high-end consulting.

  • Remote Service
    Progent's Technical Response Center provides emergency and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support experts can help clients to analyze and fix network issues without the cost or time loss of in-person support calls. The background of Progent's IT engineers makes it possible to handle the majority of IT issues rapidly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based signup process for first-time customers to address urgent situations and Progent charges per minute with zero startup fees or minimums, so you are invoiced only for the assistance you receive. Experts available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn additional information concerning Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent provides on-site technical assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site service technicians can work in tandem with Progent's online service engineers to deliver small companies the optimal solution: onsite service technicians when you need them plus the on-line help of Progent's worldwide team of IT consultants, security specialists, and business application developers. The response time for on-site service calls is usually under one business day. There is no start-up or retainer fee for registering as a Progent customer for onsite support. Find out more concerning how and why to sign up for Progent's in-person computer support.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems. for more information, see Online Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics. For details, see Progent's shared Help Desk services.

  • Consulting Expertise
    Progent offers small and midsize businesses affordable access to enterprise-class IT professionals who can deliver help with vital products and technologies including Microsoft Windows Server 2022 solution design and integration services, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero PEN test platform, company-wide network security consulting, fault tolerant network consulting, virtualization solutions, plus integration, programming and support for business programs including accounting, operations, reporting, sales automation, and office productivity suites. Progent can provide assistance with one-time projects including site relocations and major system migrations, extended initiatives such as upgrading a legacy ERP platform to a modern Microsoft Dynamics or Dynamics 365 package, database software programming and DBA support, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency services such as disaster recovery and malware cleanup.

  • Network Infrastructure Consulting Expertise for an At-Home Workforce
    Progent can assist small and mid-size companies to plan, implement and debug the infrastructure for teleworkers. Aspects of network infrastructure for which Progent's consultants offer assistance include secure and efficient VPN tunnel connectivity, VDI desktop software, router setup, Wi-Fi network design and deployment, and reliable Internet access. To learn about Progent's infrastructure expertise for remote workers, go to infrastructure support services for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize company's production servers in a setting that not only delivers the highest degree of dependability and expandability but that is also convenient for customers to transfer to another service firm or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting is structured around proven virtualization technologies that permit companies with mixed networks to benefit significantly on the expense of hardware, system support, and network management while getting enterprise-class availability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed service, can handle the multi- OS and non- standardized networks common with smaller businesses, and retains ownership of the software in the client's possession so that moving to a different virtualized host is quick, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced online consulting to help businesses of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine physical resources along with public cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's affordable ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to manage the entire malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, applications and VMs that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security vendors to provide centralized management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's preparedness either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery system that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex collection of network products including firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-Premier security experts, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals offer a company-wide view of system protection and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and government mandates for IT data protection and reporting.

The scope and size of Progent's consulting team bring a unique array of benefits to customers wishing to maximize the productivity of their IT network within a reasonable budget. These advantages include:

  • Best Service Methodology
    Progent's staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional experience, at the front lines of IT support, executing a wide variety of technical projects for an extensive mix of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class IT help, but also a support engineer with field-tested methods for resolving actual IT problems rapidly. Find out more concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to charge for online service and on-premises visits per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for support services delivered during normal business hours. Many service firms demand substantial minimum payments or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with king-size invoices for quick repairs. An additional advantage of granular pricing is that clients will be less tempted to allow simple problems to fester until they grow into big ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer minimal documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support reports sent by every staff member to each client. The discipline of documenting and organizing support records allows more effective service and eliminates a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who won't release vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces little competition. Small companies who utilize independent consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, secure, and productive. Read additional information concerning Progent's knowledge transfer services.

How to Contact Progent
If your Norwalk, California business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Network Assistance
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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