North Las Vegas, NV Remote Help from World-class Computer Service Experts
Progent's computer network troubleshooting services can deliver your North Las Vegas, NV company cost-effective and dependable access to enterprise-class IT experts. By providing network support help when you need it, offering advanced knowledge for critical applications, delivering value-added services such as 24x7 server monitoring, and invoicing only for support you use, Progent gives your North Las Vegas, Nevada company an economical solution for maximizing the productivity of small-scale office networks. Whether you run an on-premises system, rely on cloud-based resources, or manage a hybrid cloud/on-premises solution, Progent is the smart way for organizations and local governments to create and manage a robust and secure information system and to benefit from fast availability of the skilled consulting usually restricted to businesses who are able to afford a large in-house IT staff.

For mid-size and large companies, Progent offers co-sourcing and project management support to supplement the skills of your in-house network service personnel. This can reduce expenses and minimize technical risks for big IT initiatives such as application design and development, business continuity planning, network security evaluations, office consolidations, or software migrations.

Progent can in addition provide the services of accredited consultants to help your business to design and execute your cloud computing strategy.

Key IT Areas Supported by Progent for Business Networks in North Las Vegas, Nevada
Progent provides the services of certified consultants for all aspects of business network technology found in small organizations. Technologies supported by Progent include:

Service Delivery Alternatives Available for North Las Vegas, Nevada Businesses
Progent has a selection of options for providing small companies and local governments with affordable computer services for troubleshooting, system architecture, and IT administration. Progent's model for delivering IT support is built on the Help Desk operational structure common to big IT groups. Progent's Help Desk Service Model promotes fast response, thorough activity records, consistent follow-up, and strict expense monitoring across an array of IT support delivery options that include online troubleshooting, onsite help, and high-end consulting.

  • Online Service
    Progent's Technical Response Center offers emergency and routine remote support for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's seasoned service professionals can help customers to analyze and repair hardware and software problems without the cost or time loss of on-premises service visits. The experience of Progent's network engineers allows them to resolve the majority of network issues rapidly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-based registration process for new customers to address urgent network problems and Progent charges per minute with zero sign-up charges or minimums, so you are invoiced only for the assistance you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn additional information concerning Progent's remote network support services.

  • On-site Support
    Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite support technicians can work in conjunction with Progent's remote service engineers to give small businesses the best of both worlds: hands-on support technicians when you require them plus the on-line expertise of Progent's seasoned team of IT consultants, security professionals, and business application programmers. The response time for on-site service calls is usually under one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Find out more details about why to sign up for Progent's onsite computer service.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve challenging problems. for more information, refer to Online Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's roster of certified desktop support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the top PSA platform for handling service requests, ticketing, ownership, status tracking, and metrics. For details, refer to Progent's shared Help Desk services.

  • Consulting Services
    Progent offers small businesses budget-friendly access to world-class IT professionals who can deliver help with critical products and technologies such as Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero penetration test products, company-wide network security engineering, non-stop it system consulting, virtual server solutions, plus integration, programming and support for business programs such as accounting, ERP and MRP, management reporting, CRM, and productivity suites. Progent can provide assistance with one-shot projects including office moves and major system upgrades, extended initiatives such as customizing an older MRP platform to a current MS Dynamics or Dynamics 365 package, database application development and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and system administration, or urgent services like data restoration and malware cleanup.

  • Infrastructure Support Services for Telecommuters
    Progent can assist small and mid-size companies to design, implement and troubleshoot the network infrastructure required for at-home workers. Aspects of infrastructure where Progent's experts can deliver support include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) platforms, router configuration, wireless network design and deployment, and robust Internet connectivity. For information about Progent's network infrastructure consulting services for a remote workforce, refer to infrastructure guidance for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest degree of availability and extensibility but that is in addition easy for customers to migrate to another service provider or to move internally when your situation calls for it. Progent's Private Cloud hosting is founded on tested virtual server technologies that permit companies with multi-vendor networks to benefit dramatically on the costs of hardware, infrastructure maintenance, and network administration while achieving world-class reliability and an unparalleled level of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered service, can handle the mixed- platform and loosely standardized environments typical of smaller companies, and retains ownership of the software in the customer's hands so that moving to a different virtualized system is quick, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting service while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers advanced remote consulting to help businesses of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your IT team to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-premises storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, enhance and debug their networking appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of top information security companies to provide web-based control and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with information security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for North Las Vegas, Nevada Small Businesses
Progent's size, scope of information technology skill, and experience with enterprise IT consulting enable small businesses to avoid the problems associated with over reliance on thinly staffed service organizations or individual consultants.

Teaming with Progent's Experts allows your company to:

  • Avoid Over Dependence on Individual Consultants
    For network support, small businesses often depend excessively on individual engineers. Though freelance service engineers have lower expenses than more substantial support organizations and can afford to charge apparently smaller rates, freelancers are frequently unable to react quickly to critical situations. If an independent consultant is busy with another customer, sick, on vacation, or in training, the absence of replacement personnel may require your business to go without assistance in case of an emergency. The more your company expands, system downtime or problems with critical programs become more costly. The money you thought you were conserving on a freelancer can evaporate fast due to lost output. In addition, when independent consultants encounter new problems, the lack of a big engineering group to fall back on for help requires them to train in place while your business winds up footing the costs for their continuing training.

  • Gain Access to Expertise in Advanced Network Solutions
    Many smaller support firms or freelance consultants focused on small business network consulting may excel at providing routine solutions but don't have the seasoning to work efficiently with complicated IT infrastructures that have mixed operating systems, multiple offices, VoIP systems, remote clients, integrated financial and operational software, eCommerce, and custom business applications. Progent's experience with worldwide enterprises and Progent's extensive staff of experts can benefit your small business because big-company networks are by nature complicated, support issues require in-depth knowledge in many technical areas, and achieving a high degree of robustness, availability, and protection requires enterprise-tested processes.

  • Create a Firm Foundation for Seamless Growth
    Small businesses typically begin with an IT system implemented on a tight budget. Lacking a carefully designed basis, a sequence of band-aid fixes often get piled on top of a weak structure. As a business grows, reliability and expandability issues can obstruct the success of the organization. These networks require proper evaluation, intelligent business planning, and broad-based expertise to upgrade to a network environment that can provide the solid basis to meet critical business needs and ease future expansion.

  • Team with Solution Providers, Not Product Vendors
    Smaller businesses need direction and insight to work through an ever more complex array of technology alternatives offered for accelerating business growth and enhancing efficiency. They do not need an IT consultant or support firm that attempts to sell them a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells services only. This allows Progent to match consulting support services with the genuine needs of clients. Combining IT consulting and product reselling can lead to a situation where the recommended solution is based on a preselected vendor instead of being driven by the true requirements of a small business.

Contact Progent
If your North Las Vegas, Nevada business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Online Network Help
For fast remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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