For small office networks located anywhere in the state of North Carolina, Progent's Microsoft and Cisco certified professionals can deliver remote phone support and remote troubleshooting to fix your computer network troubles quickly and affordably. Progent has acquired world-class expertise, sophisticated utilities, and support databases to diagnose and repair IT problems without the high cost and delays associated with in-person technical service dispatches. In case your North Carolina organization is situated outside of the larger urban areas such as Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your local network systems support options may be limited in skills, or not available during urgent situations. This results in a computer network that is unstable or causing wasted time due to technical issues continuing for too long. Progent's group of expert network consultants average more than 10 years of real-world IT industry experience, in the trenches of network systems support, performing a broad range of technical tasks for a varied range of customers. This means you get not just the technical expertise needed for the job, but an expert with field proven methods for applying those skills to provide cost effective network solutions.

Integration Help for Microsoft 365 Applications and Services
Microsoft 365, formerly called Office 365, is Microsoft's expanding family of productivity applications and cloud services available on a subscription basis. Microsoft 365 apps and cloud-based services are available in a variety of product bundles intended for customers ranging from students and home offices to global enterprises. Progent offers fast and easy remote access to specialists with in-depth knowledge of Microsoft, macOS, iOS, and Android technology. Progent can help your business to understand the many subscription plans available with Microsoft 365 and configure your information network with Microsoft 365 so you derive maximum business value. Progent's Microsoft 365 integration consultants support cross-platform networks that incorporate Windows, macOS or OS X, and Linux software. Progent can also assist you to build and maintain hybrid solutions that seamlessly combine local and cloud products and services.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's preparedness either to stop or recover quickly after a ransomware incident. Progent will consult with you personally to collect information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

ProSight Duo MFA two-factor Authentication Services for Access Security
Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables single-tap identity confirmation on iOS, Android, and other personal devices. Using 2FA, when you sign into a protected online account and give your password you are requested to verify who you are on a device that only you have and that is accessed using a separate network channel. A broad range of out-of-band devices can be utilized as this added form of authentication including a smartphone or watch, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. For details about Duo identity validation services, go to ProSight Duo MFA two-factor authentication services.

Progent is a Microsoft-certified Partner
Since Progent is a Certified Partner for Microsoft, every Progent network consultant has access to the technology and training resources needed to provide the best IT support possible. Progent's outsourcing, Help Desk, Microsoft 365 integration expertise, and software development services permit small and midsize business clients to take advantage of the wide array of skills found in the IT departments of large companies without the significant expense and distraction of maintaining a self-sufficient in-house support staff.

Remote Monitoring and Management (RMM) Outsourcing Packages
Progent's ProSight Managed IT Service Packages make it possible for small and mid-size companies to deploy Remote Monitoring and Management (RMM) solutions to achieve advanced IT resilience. Progent handles the necessary monitoring and management for you, so your network scales readily without holding you back. For an affordable and predictable monthly price, Progent's experienced IT team can be your complete technology safety net. Entry-level plans include remote monitoring and management, cybersecurity, automatic monthly patching, and documentation. As your needs expand, you can add low-cost subscriptions to advanced options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.

ERP Consulting and Development Services for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that incorporates more than a quarter century of experience helping manufacturing and service companies to simplify supply chains and streamline key processes in order to bring products to market quickly and meet customer commitments dependably. Progent offers the skills of an ERP consultant with more than two decades of experience with the Infor CloudSuite Industrial/SyteLine platform. Progent offers online or on-premises consulting that spans from occasional guidance to comprehensive solution design and project management. Sample consulting services offered by Progent for Infor CloudSuite Industrial include installation, migration, process improvement, customization, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Excel and SQL integration, disaster recovery planning, and database administration. For more information, refer to SyteLine/Infor CloudSuite ERP Consulting Services.

Progent's Customer Testimonials
Progent has delivered remote or onsite technical consulting service to companies in every state in the U.S. Many of these customers have shown their high regard for Progent in the form of testimonials to the quality of Progent's support personnel. Check out Progent's customer testimonials to see what they have said concerning the high level of Progent's IT services

Progent's 24x7 Ransomware Hot Line
Progent's Ransomware 24x7 Hot Line is designed to assist organizations to take the time-critical first phase in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware expert can assist you to identify and quarantine infected servers and endpoints and protect undamaged assets from being compromised. If your network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.

VMware NSX Network Virtualization
VMware's NSX network virtualization technology enables you to create complete logical networks in software. NSX permits virtual networks to be deployed in minutes and administered with a high degree of automation independent of the physical components making up the underlying network infrastructure. VMware Site Recovery Manager allows programmatic disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and fixes and can produce reports to confirm complete service restoration, validate SLAs and demonstrate compliance. When integrated with VMware's NSX network virtualization technology, VMware Site Recovery Manager can rapidly restore the complete virtualized network topology at the recovery site. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware SRM system architect to assist your organization to design, deploy, test and manage a DR system powered by VMware SRM and VMware NSX.

Microsoft Windows Server 2019 Migration Support
Progent's certified Windows Server 2019 consultants can help your organization to plan and implement a cost-effective migration to Windows Server 2019 using a self-hosted system architecture or a hybrid model that combines cloud-hosted Windows Server Online with self-hosted Windows Server 2019. For details, see Microsoft Windows Server 2019 upgrade experts.

Cybersecurity Defense Consulting Services for At-Home Workers
Progent can help small and medium-size organizations to implement cybersecurity defense systems and provide response expertise required for offsite workers. For information about Progent's cybersecurity protection services for teleworkers, visit endpoint device security protection services for telecommuters.

Get in Touch with a Progent Network Consultant
To find out how to access a Progent computer consultant for remote or on-premises expertise, call 1-800-993-9400 or go to Online Computer Support.

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