Immediate, Low-cost Online Computer Support for Norman, Oklahoma Small Companies
For over twenty years, Progent has specialized in providing enterprise-quality IT support services to customers with small-company budgets. Progent has developed a powerful service system that features a streamlined, seamless virtual office infrastructure, custom remote repair tools, a substantial pool of engineers accredited in a wide array of IT disciplines, a Help Desk operational structure that maximizes responsiveness and ensures follow-up, a global team of remote troubleshooting professionals, on-site service options for the majority of most zip codes in the U.S., and a corporate culture focused on resolving network problems in the least time and at the least cost to clients.

For larger companies, Progent offers co-sourcing support to supplement the technical skills of your internal IT support staff. This can cut costs and minimize technical risks for big IT initiatives like application programming, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also provide the services of accredited consultants to assist your company to plan and execute your cloud strategy.

Primary Practice Areas Serviced by Progent for Norman, Oklahoma Business Networks
As a Microsoft-certified Partner IT service firm with a large group of Cisco CCIE network consultants and Apple Computer accredited consultants, Progent offers emergency troubleshooting and affordable remote consulting to Norman, OK companies for a wide array of information technologies such as:

Support Delivery Alternatives for Norman, Oklahoma Businesses
Progent offers a selection of alternatives for providing small companies with affordable computer services for technical support, system architecture, and network management. Progent's paradigm for delivering computer support services is based on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Model ensures rapid response, thorough service documentation, consistent follow-through, and tight cost control across an array of network service delivery options that include online troubleshooting, onsite support, and high-end consulting.

  • Remote Service
    Progent's Technical Response Center offers urgent and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service experts can help customers to troubleshoot and repair hardware and software problems without the cost or time loss of in-person service visits. The background of Progent's network engineers makes it possible to resolve the majority of network issues rapidly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-based signup process for first-time customers to address urgent situations and Progent bills by the minute with zero startup fees or minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn more information about Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent provides onsite computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can operate in conjunction with Progent's remote support experts to give small businesses the ideal combination: on-premises service technicians when you need them plus the on-line help of Progent's worldwide staff of IT consultants, security professionals, and business software programmers. The response time for in-person service calls is usually less than one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more details concerning how to sign up for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging problems. for more information, visit Online Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's roster of certified desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution built around the leading PSA tool for managing end-user service requests, ticketing, responsibility, status tracking, and reporting. For more information, refer to Progent's Co-managed Help Desk services.

  • IT Consulting Expertise
    Progent provides small companies affordable access to enterprise-class consultants who can deliver help with vital products and technologies such as Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero threat assessment products, company-wide network protection consulting, non-stop network engineering, server virtualization strategies, plus configuration, programming and support for business software such as financials, ERP, business analytics, sales automation, and office productivity packages. Progent can help with one-shot projects including office relocations and massive system migrations, longer term initiatives such as customizing an older ERP system to a modern Microsoft Dynamics or Dynamics 365 solution, database application development and DBA support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and system management, or urgent services such as data restoration and virus removal.

  • Network Infrastructure Consulting Services for Teleworkers
    Progent can assist small and mid-size companies to design, configure and debug the infrastructure needed to support teleworkers. Aspects of infrastructure where Progent's experts can deliver assistance include secure and efficient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) platforms, router configuration, wireless network planning and deployment, and robust Internet connectivity. For information about Progent's network infrastructure consulting services for at-home workers, refer to network infrastructure consulting expertise for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small organization's servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is in addition convenient for clients to transfer to another support firm or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting service is built around tested virtual server techniques that allow companies with multi-vendor networks to benefit significantly on the expense of capital equipment, infrastructure maintenance, and IT administration while getting enterprise-class dependability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered service, can support the multi- OS and loosely standardized environments common with smaller businesses, and retains ownership of the software licenses in the client's hands so that moving to a new virtualized system is quick, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced online support services to help companies of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that combine on-premises resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight family of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the complete threat lifecycle including blocking, detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of critical data, applications and VMs that have become lost or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-premises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that need critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security vendors to deliver centralized control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so all looming problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup system that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Norman, Oklahoma Businesses
Progent's staff size, scope of technical expertise, and experience with enterprise network consulting enable small businesses to sidestep the pitfalls related to excessive reliance on thinly staffed service firms or individual consultants.

Teaming with Progent enables your small business to:

  • Avoid Excessive Dependence on Freelance Consultants
    For network support, smaller companies sometimes depend heavily on individual consultants. Although freelance service providers carry lower overhead than more substantial IT service firms and can typically bill nominally lower fees, they are often too overworked to react quickly to urgent network problems. If a freelance engineer is occupied with another customer, sick, on vacation, or in training, the lack of backup staff may require your business to go without help during an emergency. The more your company grows, system downtime or difficulties with line-of-business programs become more expensive. The money you thought you were saving on a freelancer can disappear quickly because of lost output. Also, when independent engineers encounter unfamiliar technologies, the unavailability of a large consulting team to count on for advice requires them to learn with the meter running while your company winds up with the bill for their ongoing education.

  • Have Access to Certified Professionals in Sophisticated IT Solutions
    Many smaller service firms or freelance engineers who concentrate on small company network consulting are capable of delivering routine solutions but lack the background to work efficiently with complex network environments that have mixed operating systems, numerous sites, VoIP systems, mobile workers, interconnected financial and operational applications, eCommerce, and custom line-of-business software. Progent's experience with global enterprises and Progent's large staff of experts can benefit your company because big-company environments are characteristically complex, integration issues demand thorough understanding of in numerous technical disciplines, and reaching a high degree of robustness, reliability, and protection requires industry-proven processes.

  • Create a Solid Foundation for Seamless Growth
    Small companies typically begin with an IT system cobbled together on a shoestring budget. Without a carefully designed architecture, a sequence of band-aid repairs often get tossed on top of a tenuous foundation. As a company evolves, stability and scalability problems can undermine the success of the organization. These networks need proper evaluation, intelligent business planning, and in-depth experience to upgrade to an IT environment that can act as the reliable basis to handle current business requirements and ease future expansion.

  • Work with Solution Consultants, Not Product Vendors
    Small businesses require direction and insight to navigate through an increasingly complicated maze of IT options offered for enabling business growth and enhancing productivity. They do not need an IT engineer or service organization that attempts to promote a product. Progent avoids conflicted motives by not reselling hardware and software. Progent sells services only. This allows Progent to match consulting support services with the real needs of customers. Mixing network consulting and product selling can result in a conflict where the proposed solution is built around a predetermined vendor instead of being based on the true needs of a customer.

Get in Touch with Progent
If your Norman, Oklahoma business wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Fast Online Network Assistance
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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