Expanding your telecommuter workforce can have a major impact on IT architecture, cybersecurity, and corporate processes. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, manage, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Norfolk company to select the appropriate tools and follow leading practices in building and operating a safe virtual office solution for telecommuters that promotes teamwork and returns maximum value. Progent can provide support services ranging from as-needed guidance for getting you over occasional technical roadblocks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Norfolk, Virginia organizations to with any aspect of creating a high-performing work-from-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk augmentation, endpoint security, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Teleworkers
A rapid, company-wide transition to a from-home business model, which might be activated by a pandemic or as an element of a disaster recovery plan, can overwhelm even a well-staffed internal Support Desk. Progent's Call Center services allow organizations of any size to outsource or supplement their Support Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services leverage Progent's extensive network of remote technical support specialists combined with world-class trouble ticketing and tracking software to offer an economical, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC technical support from service requests through ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables at-home employees to check or edit their active trouble tickets, add information, and upload screen captures and relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. For details, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Call Center Augmentation Service allows your business to augment your existing Help Desk staff by splitting delivery of Help Desk support seamlessly between your regular support staff and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a collective support solution utilizing the leading professional services automation tool for handling help requests and ticketing, establishing ownership, tracking progress, and generating management reports. To learn how Progent's Call Desk Augmentation Services can enable your company to provide best-in-class IT support to your at-home employees, visit Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing a productive telecommuter solution for your Norfolk, Virginia company, call 1-800-993-9400 or visit Contact Progent.