Newport News, Virginia Microsoft and Cisco Certified Consulting

Support Delivery Alternatives Available for Newport News, Virginia Companies
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable computer services for troubleshooting, consulting, and network management outsourcing. Progent's model for providing computer support is built on the Call Center structure common to larger IT groups. Progent's Help Desk Call Center Support Mechanism ensures fast support, thorough service records, reliable follow-through, and strict cost control across a range of network support delivery options that include remote troubleshooting, on-premises support, and high-end consulting.

• Online Support
  Progent's Technical Response Center (TRC) provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can help customers to analyze and repair hardware and software issues without the cost or delay of in-person service visits. The background of Progent's network engineers allows them to handle most network issues rapidly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a streamlined, web-accessible registration process for first-time clients to accommodate emergency network problems and Progent charges by the minute with no startup charges or time minimums, so you are invoiced only for the assistance you receive. Experts available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Learn more details about Progent's online computer support services.

• Onsite Support
  Progent provides on-site technical support for signed-up clients in larger cities in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's remote support experts to deliver small companies the optimal solution: hands-on service professionals when you need them plus the on-line help of Progent's seasoned team of network consultants, security specialists, and business application developers. The wait time for in-person service calls is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more about why to sign up for Progent's onsite computer support.

• Help Desk
  Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues. for more information, visit Online Help Desk Services.

• Co-managed Help Desk Services
  Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's roster of seasoned desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the top professional services automation platform for handling service requests, ticketing, responsibility, status tracking, and metrics. For details, see Progent's Help Desk sharing services.

• IT Consulting Services
  Progent provides small companies affordable access to enterprise-class consultants who can provide help with vital technologies including Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero threat assessment products, company-wide network security consulting, high availability network design, virtualization solutions, plus integration, customization and support for small business applications such as accounting, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can help with short-term projects such as site relocations and major software upgrades, extended projects like upgrading an older ERP system to a modern MS Dynamics 365 package, database software development and administration services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent response such as data restoration and virus removal.

• Infrastructure Consulting Services for Teleworkers
  Progent can help small and mid-size companies to design, set up and troubleshoot the network infrastructure required for remote workers. Areas of network infrastructure for which Progent's consultants can deliver support include safe and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router setup, wireless network planning and deployment, and robust Internet connections. For information about Progent's infrastructure expertise for telecommuters, see network infrastructure support services for teleworkers.

• Private Cloud Hosting
  Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize organization's production servers in a setting that not only delivers the highest degree of availability and extensibility but that is also simple for customers to migrate to another support provider or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting is built around tested virtualization techniques that permit companies with multi-vendor networks to save dramatically on the costs of hardware, infrastructure maintenance, and network administration while getting enterprise-class dependability and an unprecedented level of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered package, can handle the mixed- OS and loosely standardized networks common with small companies, and keeps control of the software licenses in the client's possession so that moving to a different virtual system is fast, reliable, and affordable. This avoids ending up a prisoner of a single hosting provider while still offering all the savings associated with ASP and SaaS hosting services.

• Hybrid Cloud Migration Support
  Progent can provide expert online support to help organizations of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your IT team to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that utilize on-premises IT assets along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has more than two decades of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

• ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the entire threat progression including blocking, identification, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
  Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

• ProSight DPS: Managed Cloud Backup and Recovery
  ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, apps and VMs that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex network management processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security companies to deliver web-based control and world-class protection for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

• ProSight LAN Watch: Server and Endpoint Remote Monitoring
  ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so any looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more complex collection of infrastructure products including firewalls, routers and switches, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-Premier cybersecurity consultants, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance professionals can provide a company-wide perspective on network protection and can help with advanced security projects like SIEM solutions to help companies comply with industry guidelines and government requirements for network information security and incident reporting.

The scope and depth of Progent's consulting staff bring a unique set of benefits to organizations wishing to maximize the business value of their IT network within an affordable budget. These benefits include:

• Best Industry Methodology
  Progent's staff of Microsoft and Cisco Certified consultants average more than a decade of real-world professional background, in the trenches of network support, executing a wide range of technical projects for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its support personnel. This guarantees that you get not only world-class technical skills, but also a support engineer with field-tested approaches for fixing actual network problems rapidly. Find out additional information concerning Progent's best practices for network consulting.

• Granular Pricing Structure
  Progent's pricing policy is to charge for online service and in-person help per minute. As a result, you are charged exclusively for received services. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no registration fee and requires no retainer for support services delivered during normal business hours. Many support organizations demand substantial minimum payments or bill in increments of fifteen minutes or more. Progent's small pricing granularity does away with major bills for quick solutions. Another advantage of by-the-minute pricing is that clients are less inclined to permit minor problems to fester until they grow into big ones. Learn more concerning Progent's value pricing for IT outsourcing.

• Comprehensive Documentation of Network Services
  Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or small service organizations who offer scant documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation given by each staff member to every client. The discipline of detailing and organizing support activity allows more efficient support and eliminates a slew of common problems such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their scope, Progent can concentrate on offering high-value services where Progent has few competitors. Small companies who work with freelance consultants or who employ in-house support personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more reliable, secure, and efficient. Learn more about Progent's knowledge transfer services.

Contact Progent
In case your Newport News, Virginia business needs to contact Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Remote Network Help
For fast remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).