Expanding your remote workforce may have a major effect on network architecture, cybersecurity, and company culture. Progent has two decades of experience assisting small and mid-size businesses to design, deploy, manage, tune, and debug IT networks that support a remote workforce. Progent can help your Newark organization to select the appropriate technologies and adhere to best practices in building and operating a safe virtual office solution for telecommuters that promotes teamwork and returns top value. Progent offers services ranging from as-needed expertise for helping you over occasional technical bottlenecks to full project management to help you successfully complete business-critical tasks.

Progent's consultants can help Newark, New Jersey organizations to succeed with any facet of creating a high-functioning work-from-home environment by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, security and compliance, backup/restore solutions, and unified management.

Help Desk Call Center Support for Remote Workers
A rapid, company-wide transition to a telecommuter business model, which might be driven by a pandemic or as an element of a disaster recovery plan, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Help Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk services leverage Progent's extensive network of remote IT support experts combined with enterprise-class trouble ticketing and follow-up software to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC support from initial service requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or update their current tickets, enter details, and upload screen captures and attachments. Desktop support services are provided at a substantial discount off Progent's normal Level 1 desktop support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to deal with advanced problems. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Supplemental Service enables you to augment your existing Help Desk Call Center team by sharing delivery of Call Desk support seamlessly between your in-house support organization and Progent's extensive roster of PC support engineers and subject matter experts. Progent's co-managed Call Center service is based on a co-sourcing support model based on the leading professional services automation tool for handling help requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. To learn how Progent's Help Desk Call Center Supplementation Services can help your company to deliver best-in-class IT support to your telecommuters, see Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining an efficient telecommuter solution for your Newark, New Jersey organization, phone 1-800-993-9400 or refer to Contact Progent.