Newark Consulting for Network Service Organizations

Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Providers in Newark
Progent's consulting support for network service firms in Newark New Jersey enables your company to offer your customers Progent's consulting and Help Desk Call Center support under your company's own branding as a transparent augmentation of your in-house IT support group. This can put you on the fast track to grow your client base, close gaps in your service offerings, satisfy your clients, and increase your profits.

Progent's nationwide roster of network experts, PC integration and troubleshooting specialists, IT administrators, and cybersecurity consultants have acted as transparent adjuncts to the support groups of some of the country's biggest IT support firms. Progent's breadth and depth of technical knowledge allows you to widen the capabilities of your IT support business, and Progent's transparency lets you promote and preserve your branding.

Progent is an IT consulting company with 20 years of experience providing remote consulting services to small and middle-size businesses. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any independent computer support firm in the world. Progent has delivered online technical assistance and consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)

Using Progent's Services With Your Branding
Progent's consulting program for network service organizations features transparent resale to your customers of professional IT services. Progent invoices you directly and performs under your instructions to provide your clients support services under your brand. In addition, Progent has an affordable Off-hours Support Program for clients who require access to 24x7 support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing systems are fundamental to an efficient Help Desk. But full-featured ticketing platforms are not only costly to acquire and staff, but difficult to configure and maintain. Small or niche IT service firms rarely have the required resources. Progent's Call Center and ticketing solution gives IT service organizations an affordable way to keep their own branding while providing their customers world-class desktop support backed by an advanced ticketing system and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing solution for IT service organizations takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop support team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing solution allow your IT service firm to increase your support volume, the range of technologies your company can take on, the number of locations you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT support organizations include:

• Progent's online desktop support staff provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal business hours.
• Standard support times are from 5am to 7pm PST, five days a week.
• Extended hours support is offered at extra cost.
• Optional on-premises service in larger metro areas is available across the US at extra cost.
• You keep complete control of your customers and billing.
• Your clients enter requests by means of your branded web portal, a toll-free number, or by directing a message to your assigned email address.
• Every customer request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and modified online until they are closed.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service organizations allows you to become a sole source for virtually all technical guidance and troubleshooting your clients may need. You can build your staff and strategic IT skills at your own pace without having to say no to opportunities due to a gap in in-house expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Support: Progent acts as a transparent extension of your in-house IT service group, responding to your management, and bills your firm rather than your customer.
• By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
• Detailed Service Reporting: Progent utilizes an enterprise-class service documentation system to ensure that all IT services performed are fully described. This allows support group to shift service assignments to in-house consultants when you have enough people and appropriate technical skills.

• Safely Expand Your Service Business: You can quickly and affordably take on additional opportunities beyond your main fields of excellence and open new territories without assuming the risks involved with expanding your head count too quickly.
• Strengthen Your Name: You can solidify your mind share as a comprehensive network support provider by delivering more services to more customers under your own company name.
• Flesh Out Your IT Support Catalog: Progent can provide world-class expertise in a broad array of IT disciplines and can act as a dependable resource for growing your IT service business.
• Rapid Problem Escalation: Thanks to a sizable team of top-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues get resolved fast.
• Keep Your Customers Happy: Satisfied clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for expertise outside the fold.
• Online Technical Support Experts: For 20 years, Progent has provided remote IT support ranging from Help Desk support to high-level consulting. Effective remote service cuts costs and produces quick results.
• Major Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including ISSAP, CISM, and GIAC. Learn more about Progent's certifications.

Progent's Areas of Expertise for Newark, New Jersey Businesses
Progent's nationwide team of certified engineers offers Newark, New Jersey companies a wide array of remote consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for network service firms include:

Find Out More About Progent's Consulting Program for IT Service Firms in Newark, New Jersey
To learn more information about Progent's reseller program for network service organizations in Newark, New Jersey, call 1-800-993-9400 or visit Contact Progent.